Customer Service Active Directory
Resume:
Jabari A. Keys
Department of State – Active Top Secret Clearance
**** ****** ***. *.*. Washington, DC 20018 202-***-****
*********@*****.***
E
xperienced help-desk professional, with solid and growing IT knowledge and experience;
looking for mid-level IT positions where I can demonstrate professional skills strengthened
from previous jobs.
Education
Robert Morris University – Moon Township, PA
Bachelor of Science, Business Administration and Sport Management
Professional Experience
Service Desk Analyst 1/2013 – Current
Department of State – Pragmatics
Service roughly 75,000 end users of U.S. State Department/ 50,000 domestic 25,000 overseas
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Employed for the IT Service Center providing Tier I/ II duties for Department of State
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Remotely accessing PCs using Remote Desktop software to fix MS Office Applications /
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Registry editing and Adding and installing various desktop applications, updating drivers, and
antivirus definitions
Full range of duties including setting up new / transferring government accounts to performing
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Password Resets and updating GAL entries
Installing / troubleshooting defective PC components such as hard drives, power supplies and
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video cards
Daily usage of Active Directory and MS Exchange 2003.
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Provide blackberry support for BES and blackberry handheld devices.
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Daily use of the Remedy 7.1 application suite to manage and respond to help desk tickets as the
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automated tool used in the organization
Delivery Driver/Customer Service Rep 2/2012 12/2013
Papa Johns Pizza
Drive and make pizza deliveries in a timely fashion.
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Customer service and front desk assistance with taking orders over the phone.
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Assist with running the oven
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Food Prep. and assist in making pizzas.
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Administrative, clerical duties.
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Cleaning the store.
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Facility Manager 2/2007 8/2010
National Reprographics 2/2011 8/2011
Managed print rooms of Architectural firms: Lehman, Smith, and Mcleish : Hellmuth, Obata,
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Kassabaum, Aecom Ellerbe Becket, Lessard Design INC.
Produce prints of large and small format with all types of variations.
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Machine Maintenance for Kyocera Copystars copiers, Cannon color copiers, and Oce Plotters.
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Liaison between both companies for overall production of work.
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In house print production, and prepare work for outsourcing at a commercial shop.
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Stadium Usher 3/2005 10/2009
Washington Nationals Major League Baseball Team
Seasonal. Coordinated customer service for mezzanine level
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Coordinated seating of patrons, monitoring of section
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Provided needed assistance from directions to overall enjoyable game day experience.
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Coach and Counselor 5/2003 8/2005
St Johns College High School (Annually)
Coordinated activities for a camp of 250 junior athletes specializing in basketball fundamentals.
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Coached, Refereed and instructed campers on a daily basis.
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Created daily activities, fitness training for campers.
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Assistant Facility Manager/ Sports Advisor 9/1999 12/2002
Gus Krop Gymnasium, Moon Township, Pa.
Managed a major university sports facility.
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Coordinated Intramural sport program for six sports, including schedules, equipment
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management, and round robin tournament.
TECHNOLOGY SUMMARY
Certification:
HDI Certification: Support Center Analyst
Software:, Remedy v7.1, MS Active Directory, MS Exchange, Microsoft Office 2003 and 2007, Adobe
Acrobat Professional, Adobe Acrobat Reader, Symantec Anti virus, Windows XP and 7, Windows
Exchange Server 2003 and 2008, 2010;
Other: Technical Support Familiar with :(Networking, Troubleshooting, Desktop support, End User
support, application and Blackberry’s/software, hardware installation /software inventory tracking)
Working knowledge of Dell machines
Contact this candidate