Customer Service Management

Ann Michelle Cook

**** ** ********** ****, ********** MO 64477

816-***-**** / *************@*****.***

Professional Summary

Highly motivated professional with over 20 years experience in customer

service and warehouse management and control. I am dedicated to effective

team building and complete customer satisfaction.

Skills

. Class E drivers license Materials accountability

Attention to detail

. Organized Exceptional communication skills Supply

chain and resource management

. Strong leadership abilities Proactive

Able to multi-task

. Inventory control Proficient in Microsoft Applications

Forklift experienced

Relevant Employment History

October 2013 - January 2015

Reproductive Services Specialist, Zoetis LLC

. Maintain up-to-date knowledge of requirements to effectively assist

customers and colleagues regarding domestic outbound and incoming

shipments and storage of frozen semen.

. Transfer storage and customer information to PAH as required for

accurate billing.

. Serve as a resource to reproductive clients (breeders and

veterinarians or their staff) and colleagues for accurate knowledge of

requirements and processes for domestic movement and storage of frozen

semen.

. Respond professionally, effectively and with timeliness to all

customer inquiries and requests.

. Coordinate pickup and delivery of frozen semen with courier.

. Maintain dewar fleet, liquid nitrogen tanks and relevant supplies;

understand operation of tank monitors.

. Process documents and physical collections without supervision with

accuracy and attention to detail.

. Facilitate recruitment of freeze centers and new customers as well as

maintain current customer base.

. Developed reputation as an efficient service provider with high level

of accuracy.

. Manage wide variety of customer service and administrative tasks.

August 1998 - May 2000

Inventory Supply Specialist, CamEra, Inc.

. Contact sub-contractors to coordinate service for surveillance

installs and repairs throughout the United States.

. Supervise and provide technical guidance for the company and sub-

contracted technicians.

. Order and receive surveillance equipment for all future installs.

. Coordinate and perform quarterly inventories.

. Prepare purchase orders for necessary equipment.

. Ship all equipment to contractors, technicians, branches and job

sites.

. Equipment/inventory control via computer data entry.

February 1988 - July 2001

Unit Supply Specialist, U.S. Army Reserve/Missouri Army National Guard

. Receive and inspect inventory.

. Load, unload, segregate, store, issue, deliver and turn-in

organization and installation supplies and equipment.

. Prepare all unit/organizational supply documents.

. Maintain automated supply system for accounting of organizational and

installation supplies and equipment.

. Issue and receive small arms.

. Secure and control weapons and ammunition in security areas.

. Schedule and perform preventive and organizational maintenance on

weapons.

. Inspect completed work for accuracy and compliance with established

procedures.

. Coordinate supply activities.

. Review and annotate changes to unit material condition status report.

. Post transactions to organizational and installation property books

and supporting transaction files.

. Determine method of obtaining relief from responsibility for lost,

damaged and destroyed supply items.

Military Service

September 2004 - July 2010

. Petroleum Specialist, Missouri Army National Guard

July 2001 - November 2003

. Military Police Officer, Missouri Army National Guard

February 1988 - July 2001

. Unit Supply Specialist, U.S. Army Reserve/Missouri Army National Guard

Computer Applications

Microsoft WordPerfect, Microsoft Word, Excel Spreadsheets, Outlook Express,

Microsoft Access and various other computer programs.

Accomplishments

. Earned the rank of E5/SGT

. Secret Security Clearance

. Operation Noble Eagle Medal

. Army Achievement Medal

. National Defense Service Medal

. Global War on Terrorism Medal

. Armed Forces Service Medal

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