Customer Support Active Directory
Resume:
K.K. Praphul
Sriniketh House
Post Chockli
Thalassery *********@*****.***
Kannur District
Kerala Ph. No.:+917*********
CAREER OBJECTIVE
To work with the concern where my Knowledge and potential can be utilized
fully for the benefit of Company and self. A challenging position that will
enable me to contribute organizational goal while offering an opportunity
for growth and advancement
Key Words
By the words "we become what we desire I believe that when we realize our
goals, we are empowered to achieve them through dedication and
determination".
PROFESSIONAL SUMMARY
Over all 6 plus years experience in the area of IT Hardware and Networking
involved in Technical Support
Skills & Strengths
> Ability to inspire people through providing effective technical
solutions.
> Ability to be a team player for accomplishment of common goals.
> Excellent customer support / service skills.
> Ability to arrive at effective decisions and effective implementation
ACADEMIC QUALIFICATIONS
> Completed B. Sc (Computer Science) (sam higginbottom institute of
agriculture technology and sciences)
> Completed Diploma in Hardware and Networking from Jet King, JCHNP Jet
King Certified Hardware and Networking Professional
> Completed Sr. Secondary from St Philomena's school National Institute of
open school, Gov of India, New Delhi.
PROFESSIONAL EXPERIENCE
Noble Group LDA
Place : Angola-Luanda (West
Africa)
Title : IT Administrator
Industry : Responsible for Entire IT Quires of
Noble Group Luanda, as well as few other branches, Maintenance of IBM 2012
Power edge File Server, Domain Controller, Additional Domain Controller
Antivirus Expert, servers, Client System Technical Support, Data Backups,
Access Control System, DVR, IT Asset Management, Axpert software support,
RDP Support
Period : June 2014 to Oct 2014
VerGo Clinical (A Division of VerGo Pharma Research Laboratories Pvt Ltd.)
Place : Goa
Title : IT Executive-III (Acting as In charge -IT)
Industry : CRO IT Hardware and Networking Handling 2003
server & Access Controllers, Active Directory,
Offsite Data Backup Management.
Implementations Done : Additional Backup server for bioanalytical
LC-MS system and enabled access Control system
in the facility, Implemented Sop's related to
IT, Computer System Validation, Maintaining IQ,
and OQ, PQ for computer systems.
Period : Sep 2012 to Dec 2013
Actimus Biosciences Pvt Ltd
Place : Vizag (Siripuram)
Title : IT Administrator
Industry : CRO, IT Hardware and Networking Handling 2003
server & Access Controllers, Active Directory,
Offsite Data Backup Management.
Implementations Done : Additional Backup server for bioanalytical
LC-MS system and enabled access Control system
in the facility, Implemented Sop's related to
IT, Computer System Validation, Maintaining IQ,
and OQ, PQ for computer systems.
Period : March 2011 to August 2012
RA Chem. Pharma Limited. Clinical Research & Biosciences (CRO Division)
Inventis Drug Delivery (Formulation Division)
Place : Hyderabad (Tarnaka)
Title : IT Administrator
Industry : CRO with IT Hardware and Networking Handling
2003 server & Access Controllers, Active
Directory
Implementations Done : Implemented additional server for bioanalytical
LC-MS systems for data. Backup and security,
Enabled daily weekly and monthly backup
schedules. For file server. (Faced DCGI
inspections Malaysian audit and other external
audits)
Period : Jul 2009 to 2011 Feb
RPS CONSULTING PVT LTD
Place : Hyderabad (Ameerpet)
Title : Customer Support Engineer (ICT Support at Indus
International school, Desktop Support at ING
Vishya Bank)
Industry : IT Hardware and Networking
Period : Jan 2008 to June 2009
TEAM COMPUTERS PVT LTD, One of the leading IT Hardware service providers
Involved in Corporate IT Support
Place : Hyderabad (Begumpet)
Title : Customer Support Engineer (Dell project) Tech ID
(469117) Dell Certified System Expert
Industry : IT Hardware and Networking
Period : June 2006 to 2007 Dec
ACHIEVEMENTS
> Have Successfully setup the IT Infrastructure as per latest regulatory
requirements of a CRO BA BE
> Faced DCGI Successfully
> Setup infrastructure according to USFDA 21 CFR Part 11 Compliance in IT
> IQ, OQ, PQ Validation, SAS, WinNonlin Implementation
> Writing IT SOPS Access Control System Digital Clock etc.
Technical Exposure
Desktop Based
> Excellent Technical skill troubleshooting in all Desktop models (IBM,
COMPAQ, HP, DELL, WIPRO etc).
> Installations & Troubleshooting of windows plat form, Desktop Assembling
and Disassembling.
Laptop Based
> Operating system installations, Backup and troubleshooting of all kind
of laptop model (IBM, HP, COMPAQ, DELL, etc) assembling DELL all
latitude models and troubleshooting the all hardware problems.
Trouble shooting windows platform
> Installations and troubleshooting of all OS. Windows XP Prof, Win2000
prof, win2000 server, windows 2003 server and networking security level
and domain level support etc.
PERSONAL DETAILS:
Name : K K Praphul
Father's Name : M K Balakrishnan
Date of Birth : 14 Oct 1987
Nationality : Indian
Sex : Male
Marital Status : Single
Language Abilities : Malayalam, English (UK), Hindi, Telugu,
Tamil
Contact Number : +917*********
Passport Number : M3109409
DECLARATION:
Here I declare all the above said information's are true of my knowledge.
Place:
Date:
(K K Praphul)
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