Sales Customer Service
Resume:
SANGAM
Mob: +919*********
***************@*****.***
To work and utilize my knowledge in an environment, which enables thought,
entrenches responsibility, encourages Initiative and hence offers
opportunity for growth.
. Having more than 4 years of experience in sales, branch development
and coordination.
. Completed PGDM (Finance and Marketing) from Asian School of Business
Management, Bhubaneswar, Orissa.
. Completed training with reputed organization such as ICICI Bank Ltd.
. Having proficiency in computer and MS Office. Completed 2 years
diploma from NIIT.
. Team player with strong leadership and analytical quality.
SUMMER TRAINING
Organization : ICICI Bank Ltd.
Tenure : 12 Weeks.
Scope : Gained exposure in commercial procedure of NPA
identification and its effect
on bank.
TECHNICAL Skills
2 yr. Diploma in Management Information System from NIIT .
ORGANISATIONAL EXPERIENCE
Mirakle Initiatives Ltd.( Jan 2015 till now )
Role: Alliance Manager
Team Size: 10 BDE.
1. Corporate sales.
2. Develop and execute various required programs and account coverage to
effectively support the new partnerships - sales, technology,
marketing, services engagement
3. Manage all aspects of relationship and engagement; execute partnering,
sales and marketing plan within specific partner
4. Provide pre-sales support to the broader Insight Sales team on
qualified opportunities
5. Drive revenue opportunity; monitor and maintain pipeline reports;
achieve sales targets
6. Work with other Insight functions to best serve customers as they
invest in the Cloud
7. Identify, address and resolve conflict immediately while maintaining a
positive work environment
8. Learn and understand Insight's products and services
9. Follow Insight's approved sales methodology
CHANGE NETWORKS (1/7/2014 to 31/12/2014),
Role: Sr. Sales Executive.
Team Size: 6 executives.
1. Enhances staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less
experienced team members; teaching improved processes; mentoring team
members.
2. Identifies business opportunities by identifying prospects and
evaluating their position in the industry; researching and analyzing
sales options.
3. Sells products by establishing contact and developing relationships
with prospects; recommending solutions.
4. Maintains relationships with clients by providing support,
information, and guidance; researching and recommending new
opportunities; recommending profit and service improvements.
5. Identifies product improvements or new products by remaining current
on industry trends, market activities, and competitors.
6. Prepares reports by collecting, analyzing, and summarizing
information.
7. Maintains quality service by establishing and enforcing organization
standards.
8. Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; benchmarking state-of-the-art
practices; participating in professional societies.
9. Contributes to team effort by accomplishing related results as needed.
BHARATMATRIMONY Pvt Ltd. (1/8/2013 to 30/6/2014)
Role: Sr. Relationship Executive.
Team Size: 5 Executives
1. Improving the overall customer relationship, delivering reliable
administrative support and customer service.
2. Acknowledging customers promptly and treating them in a courteous
manner.
3. Finding out what information, products or services the customer
requires to meet his/her needs, providing clear, accurate and relevant
information.
4. Maintaining a strong working knowledge of client portfolios / products
with the company.
5. Resolving customers' queries within agreed authority.
6. Producing file notes after any client meetings, summarizing any
additional actions required, including follow-up calls.
7. Contributing to the development of new products and services, based on
customer feedback.
8. Sales activity planning, including reviewing existing customer files
to identify sales opportunities.
9. Undertaking commercial negotiations.
10. Managing new business pitches.
11. Compliance with legal requirements, industry regulations,
organizational policies and professional codes.
BHARDWAJ SOLUTION (1/6/2011 to 31/7/2013)
Role: Sales & Finance Coordinator.
Key Responsibility:
1. To respond quickly and efficiently to all in-coming sales enquiries,
by telephone, fax and email, preparing brochures as required.
2. To follow up all enquiries, preparing proposals where necessary and
facilitating show rounds with potential clients to show them our
facilities.
3. Contracting bookings and raising invoices.
4. Co-coordinating all details for the client, including food and
beverage, AV equipment, entertainment, themes etc.
5. Promotion of our facilities to new and existing clients through a pro-
active approach.
6. Responding to and coordinating all internal meeting requests.
7. Assisting in implementing the sales strategy as set by the Sales
manager, and in association with the contracted banqueting caterers;
including strategies for encouraging repeat business and up-selling.
ACADEMIC QUALIFICATION:
Qualification College / Board Passing year Marks Obtained
Post Graduate Asian School of 2009-2011 3.18/4.33 CGPA
Program in Business
Management (PGPM) Management,
Bhubaneswar,
B.Sc. Biotech Ranchi women's 2006-2009 74.85 %
College
10 +2 CBSE 2003 68.4 %
10th CBSE 2001 79.4 %
PERSONAL PROFILE:
Marital Status : Married
Language : English, Hindi.
Address : Mr. Nishant kumar, Akash Palace, RH -3,Sec 15, Plot
37, Kopar Khairane,
Navi Mumbai-400709
Father's name : Sri Arvind Kumar Sharma.
Nationality : Indian.
Age : 28 yrs.
Hobbies : Interacting with people, Listening Music, surfing
net.
Languages : English, Hindi.
Strengths : Good interpersonal skills, hardworking,
(Sangam)
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SYNOPSIS
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