Customer Service Representative

Alvin West

Summary I have over ** years of call enter experience in customer service within the gas utilities business, some in banking and telecommunications. I can type 40 wpm. Have worked with various systems within those call centers and am familiar with microsoft windows. Have above average computer skills due to working within those call centers for years.

Highlights

Customer service soft skills

1005 Camp Dr., Waco, TX 76710 Home: 254-***-**** - Cell: 254-***-**** - ***********@*****.***

Accomplishments Was chosen for a pilot group within a call center only a select few were chosen to offer outstanding customer service. Always received compliments from customer's regarding outstanding service and rewarded by my supervisor. Excellent communication skills and ability to remain calm under very stressful situations with customer when upset.

Experience Customer Service Representative April 2006 to October 2011 Atmos Energy - Waco, Tx Answered inbound calls regarding customer accounts. Took payments and made payment arrangements. Also responded to gas emergency calls. Was chosen for a pilot group to start a new program in which only a select few were chosen to offer superior customer service.

Education Business Administration, 2002 University of Phoenix - Phoenix, AZ, United States

40 Wpm typing

Computer skills