Customer Service Manager

Shannon Anthony

**** ******* **., ****** ** *****

Home: 757-***-**** - Cell: 757-***-**** - ************@*****.***

Summary

Assistant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting highexpectations and raising service standards. High energy Assistant Manager who is an efficient and creative shift leader.Strong knowledge of the food and beverage industry.

Highlights

Performance tracking and evaluation Natural leaderP&L management ForecastingAdaptable Team building

Accomplishments

Recognized as one of the top ten Restaurant Managers in a 40-store chain in the east coast region.

Experience

Assistant Manager

July 2005 to October 2014Friendlys Icecream - Chesapeake, VA

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures andquality control guidelines.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Developed and maintained exceptional customer service standards.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Built sales forecasts and schedules to reflected desired productivity targets.Managed accounts payable, accounts receivable and payroll.Counseled and disciplined staff when necessary.

Education

AccountingOld Dominion University - Norfolk, Virginia

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