Customer Service System

Shirshak Rizal

**** * ********** ***, # ***, Ruston, LA, 71270. 816-***-**** *****.********@*****.***

EDUCATION RELEVANT COURSES:

Louisiana Tech University, Ruston, Louisiana - Principles of Information Systems

Bachelor of Science - Problem Solving and Introduction to Programming

Major: Computer Information System - Database System Management

Expected Graduation: March 2015 - Application Development

Cumulative GPA: 3.037/4.0 - Introduction to Information System Assurance

- Network Design and Implementation

- Disaster Recovery and Business Continuity

- System Analysis, Design, and Implementation

- Principles of Cryptography

WORK EXPERIENCE

Supervisor September 2012 – Present

Aramark Corporation

Ruston, Louisiana

Work on the touchscreen ION-TM2 POS system and assist the business on solving the various networking and

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software problems that they face from time to time.

Make sure the business runs as smoothly as possible ensuring strong customer service and satisfaction.

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Police Escort September 2012 – September 2013

Louisiana Tech Police

Ruston, Louisiana

Respond to several Police Escort calls from students, as well as non-students, and accompany them to their

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destination as a form of protection.

SKILLS AND ACTIVITIES

Computer

Using Visual Basic programming, SQL and other networking knowledge gained from the courses taken,

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designed a new Inventory Control System and assisted with introducing a new software for all businesses

operating under Aramark at Louisiana Tech University.

Self-taught Java and C#. Have little experience with Python and JavaScript.

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Acquired substantial knowledge of Microsoft Access, Microsoft Excel, Microsoft PowerPoint, and Microsoft

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Word.

Languages

Fluent in Nepali, Sanskrit, Hindi and English.

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