C Ms
Resume:
AMELA H PEARSON
P
704-***-**** *********@*****.***
P 1932 201 IDDEN KNOLL PLACE, RALEIGH, NC 27606
H
UMMARY
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BTAIN A POSITION WITHIN YOUR COMPANY AS A CUSTOMER SERVICE REPRESENTATIVE WHERE MY CUSTOMER
O
ERVICE AND TECHNICAL SUPPORT EXPERIENCE CAN BE FULLY UTILIZED TO IMPROVE CUSTOMER SATISFACTION AND
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PROMOTE THE COMPANY'S BRAND NAME
.
KILLS
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ROBLEM ANALYSIS PROBLEM SOLVING ORGANIZATIONAL SKILLS
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USTOMER SERVICE ORIENTATION ADAPTABILITY INITIATIVE
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TRONG INTERPERSONAL COMMUNICATION SKILLS TICKETING SYSTEM
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ICROSOFT WORD, MICROSOFT POINTPOINT, MICROSOFT OUTLOOK
M
XPERIENCE
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USTOMER ECHNICAL SUPPORT REPRESENTATIVE ECURUS, CARY, NC
C /T, S ULY 2011 FEB. 2013
J
OMMUNICATED DIRECTLY WITH CUSTOMERS BY PHONE OR ELECTRONICALLY
C .
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ESPONDED PROMPTLY AND ANSWERED/RESOLVED CUSTOMERS INQUIRIES AND COMPLAINTS
R .
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EARNED ABOUT PRODUCTS AND SERVICES AND KEPT UP TO DATE WITH CHANGES WITHIN THE
L
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COMPANY
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UPPLIED CUSTOMERS WITH WRITTEN RESPONSES AND INFORMATION AND FOLLOWED UP ON
S
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CUSTOMER COMMUNICATIONS
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USTOMER /TECHNICAL SUPPORT REPRESENTATIVE, TIME WARNER CABLE, MORRISVILLE, NC
C AN. 2010 JAN.2011
J
OMMUNICATED DIRECTLY WITH CUSTOMERS BY PHONE OR ELECTRONICALLY
C .
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ESPONDED PROMPTLY AND ANSWERED /RESOLVED CUSTOMERS INQUIRIES AND COMPLAINTS
R .
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ORKED WITH ADMINISTRATION; FORWARDED REQUESTS AND UNRESOLVED ISSUES TO THE
W
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DESIGNATED RESOURCE BY COMMUNICATING AND COORDINATING WITH INTERNAL DEPARTMENTS
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ROVIDED CUSTOMERS WITH TECHNICAL SUPPORT USING MAINTENANCE PROCEDURES CREATED
P
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WITHIN THE COMPANY PRODUCTS
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USTOMER/TECHNICAL SUPPORT REPRESENTATIVE, IME WARNER CABLE, CHARLOTTE, NC
C T AN. 2009 NOV.2009
J
OMMUNICATED DIRECTLY WITH CUSTOMERS BY PHONE OR ELECTRONICALLY
C .
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ESPONDED PROMPTLY AND ANSWERED/RESOLVED CUSTOMERS INQUIRES AND COMPLAINTS
R .
●
ROVIDED CUSTOMERS WITH TECHNICAL SUPPORT USING MAINTENANCE PROCEDURES CREATED
P
●
WITHIN THE COMPANY PRODUCTS
.
ORKED WITH ADMINISTRATION; FORWARDED REQUESTS AND UNRESOLVED ISSUES TO THE
W
●
DESIGNATED RESOURCE BY COMMUNICATING AND COORDINATING WITH INTERNAL DEPARTMENTS
.
DUCATION
E
2
SSOCIATE, CRIMINAL JUSTICE INVESTIGATION, EVEREST COLLEGE, TEMPE, AZ
A EB. 2006 APRIL 2008
F
RADUATED WITH HONORS!
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ERTIFICATION EDICAL COMPUTER SPECIALIST HARLOTTE, NC FEB. 1992 FEB. 1994
C, M, C
OMMUNITY SERVICE
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AMILY READINESS COORDINATOR ILITARY, CHARLOTTE, NC
F, M AN. 1998 JAN. 2008
J
CTS AS ADVISOR TO THE COMMANDER ON FRG MATTERS
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ERVES AS HEADQUARTERS FRG LEADER AND ADVISOR TO COMPANY LEVEL FRG
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EADERS
L .
AINTAINED AND ASSISTED FAMILIES DURING DEPLOYMENT OF SOLDIER’S; IN WHICH FAMILY
M
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WOULD NEED ASSIST OR GUIDANCE DURING DEPLOYMENT.
SSISTED FAMILIES WITH MAKING CERTAIN THAT FAMILIES AND CHILDREN; HAD SPECIAL
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ACTIVITIES DURING HOLIDAYS AND SPECIAL OUTINGS
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