Customer Service Sales
Resume:
JAMES M. GILL CPP
White House, TN. 37188
615-***-**** – Cell
**********@***.***
SUMMARY
A management professional with extensive loss prevention experience in field operations at the corporate
level both domestic and internationally. Ensuring internal and external security and safety programs while
managing shrinkage to increase profitability of the organization. Adept at proactively developing policies and
procedures coupled with related training at all levels of management.
PROFESSIONAL EXPERIENCE
LOOMIS 2002 - 2015
District Loss Prevention Manager
Nashville, TN
Responsible for management of security and safety for the central area, which has 15 Branches, 1500
employees and 100 armored car vehicles. Supervise all programs, policies and 3 Area Loss Prevention
Managers.
Loomis is an International company based in Sweden, while also doing business in the US. Conducted major
investigations; provide security services and security assessments in the International business markets.
Developed an audit review program for safety and security procedures, which handle millions of cash
transportations and transfers daily, with no loss of cargo year to date.
Developed a training and prevention program for safety awareness, which encompasses worker comp, firearm
safety, vehicle driving safety and all departments of transportation requirements.
Update six new Branch Facilities with state of the art physical security protection. While staying $500,000
below, the 5 million budgeted.
Developed emergency response, workplace violence and disaster master plan for my division.
PENSKE AUTO CENTER 1999 - 2002
Director of Loss Prevention
Troy, MI
Responsible for external and internal safety and security measure, inventory control for US with 1200
locations and 10,000 employees, and annual revenues of $600 million.
Reduced shrinkage from 2.0% of retail sales to .50% of retail sales.
Developed an audit team for U.S.
Implemented policies, procedures, and audit forms for auto center Managers, and District Manager as
preventive and training tools.
Developed the safety disaster plan; emergency plan; EPA and OSHA audit programs for entire company. .
Directed all Loss Prevention programs and policies and supervised four (4) Regional Loss Prevention
Managers.
MCDONALD’S CORPORATION 1989 – 1999
World's largest restaurant organization with over 25,000 restaurants in 105 countries.
Franchisee, South Carolina
Owned and operated three restaurants generating $1.4M in annual sales per restaurant. Managed 150
employees.
• Increased sales by 30% ($400,000) by implementing effective local store marketing plan within the first
year of operation.
• Shattered opening sales records in the state of Alabama by recruiting and hiring a customer service
oriented team and creating a strategic store-opening plan.
• Increased sales 20%, decreased turnover 40% and increased profits 25% by creating a strategic business
plan focused on operations, marketing and human resources.
MCDONALD’S CORPORATION 1977 - 1989
National Security Manager
OAK Brook, IL
Successfully built a corporate in-house security team and managed the installation of the most cost effective,
current technological security measures for a new 50 acre worldwide head quarters training facility while
staying with $1M budget allotted.
Reduced food costs by 1% of sales by creating an inventory turnover report to identify operational, quality
and profitability problems.
Developed National training manual for Safety and Security programs, policies and 12 Regional Security
Managers.
Responsible of hiring Security Managers for the International Division and responsible for training, develop
security and safety policies and procedures.
CITY OF MIAMI POLICE DEPARTMENT 1972 – 1977
Police Detective,
Miami, FL.
Responsible for investigation of crimes against persons within the jurisdiction of the city limits of Miami, FL.
Promoted from Patrolman to rank of Detective after one year in the field.
UNITED STATES MARINE CORP. 1968 - 1972
Divisional Counter Intelligence Unit, Top Secret Security Clearance.
Promoted to the Rank of Sergeant (E-5) after one year of enlistment.
EDUCATION
Florida International University
Bachelor of Science - Criminal Justice
Kennesaw State University of Georgia System
Masters of Business Administration
American Society of Industrial Security
Obtained Professional Designation of C.P.P
(Certified Protection Professional)
SEMINARS / TRAINING / ASSOCIATIONS
Council for Quick Service Restaurants Security
John Reid & Associates - Interview Interrogation Techniques
(Basic & Advanced Courses)
Wicklander & Zulawski & Associates
(Basic & Advanced Courses)
Past Chapter Chairman of the American Society of Industrial Security
Attended numerous Federal, State, OSHA and DOT Seminars
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