Medical Customer Service

Moni Karimkhani

Corona, CA *****

Cell 951-***-****

*********@*****.***

MANAGEMENT PROFESSIONAL

Collaborative leader successful in building capable teams and delivering

efficient solutions to increase profit and enhance productivity. Skilled in

strategy development, team building and executing targeted business

initiatives that drive customer growth and achieve high objectives. An

innovative and success-driven professional who is highly effective under

pressure. Known and respected for ability to multi-task, motivate, and

communicate effectively.

CORE LEADERSHIP QUALIFICATIONS

. Team building / leadership . Constructing program curriculum

. Staff training & development . Developing department policy

. Education planning / . Implementing and maintaining

Counseling accreditation

. Budgeting / Cost Control Risk . Maintaining high attendance &

retention

PROFESSIONAL EXPERIENCE

EVEREST COLLEGE San Bernardino, CA 2012 to Present

Program Chair for Medical Assistant, Medical Administrative and Massage

Therapy

Managed a staff of 12 employees and direct day-to-day operations of MA,

MAA and MT programs. Supported and provided up to 260 students' academic

progress and needs. Implemented and maintained accreditation, regulatory,

and corporate practices and procedures at a standard requirement. Hired

and trained instructors and evaluated their on-going performance on a

monthly base. Developed, implemented, and kept current curricula for all

three programs. Developed class schedules, room and staff assignments.

Hold a successful MERBE accreditation for MA program.

Achieved positive recognition on a weekly and monthly basis for student's

attendance, retention, their quality of professionalism and the overall

organization of the department.

Determine the areas of weakness and explore crucial strategies to apply.

Established rules for behavior and policies to maintain disciplined among

the students.

Develop and implement strategies to meet the need of students, teachers

and institute.

Increased attendance

Changed dress code and professionalism to proper standards

Implemented tutoring for students who were taking the National Test

Implemented standardized testing and lectures

Auditing duties

AMERICAN CAREER COLLEGE, Ontario CA 2006 to 2011

Program Director for Medical Billing

Program Director with 8 employees and over 180 students. Managed daily

operations for the Medical Billing Program with a primary focus on driving

revenue growth, increasing profit, and keeping the high attendance and

retention of students. Managed the department's monthly expense budget and

maintained full accountability for the attainment of campus monthly goals.

Provided leadership and direction for program employees. Supported and

provided for students' academic progress and needs. Implemented and

maintained accreditation, regulatory and corporate practices and

procedures at a high standard. Hired and trained all new instructors and

evaluated their on-going performance. Developed class schedules, room and

staff assignments. Participated in ABHAS workshop with a thorough

knowledge of accreditation.

Built the Medical Billing program from the ground-up into a thriving

operation that produced $1.5-2 million yearly in gross. Recruited, hired

and trained entire staff.

Achieved positive recognition on a weekly and monthly basis for

student's attendance, retention, their quality of professionalism and

the overall organization of the department.

Acted as Academic Dean in absence of the Dean of Education.

Temporarily took control of Medical Assistant Program and within 5

weeks:

Increased attendance from 88% to 92%

Changed dress code and professionalism to proper standards

Implemented tutoring for students who were taking the National Test

Implemented standardized testing and lectures

Consistently maintained Medical Billing attendance at 95%, for 5+ years.

Developed the HCEMB program and implemented the new policy, procedures

and curriculum for the students in the areas of basic insurance,

hospital, and dental billing.

Worked closely with the President of Academic Dean to implement the

renovated syllabus for Medical Billing and Coding Program.

CONCORDE CAREER COLLEGE, San Bernardino CA 1999-2006

Senior Medical Program Director

(2000-2006)

Managed a staff of 18 employees and direct day-to-day operations of both

MA and MAA programs and other programs. Supported and provided up to 450

students' academic progress and needs. Implemented and maintained

accreditation, regulatory, and corporate practices and procedures at a

high standard. Hired and trained instructors and evaluated their on-going

performance. Developed, implemented, and kept current curricula for both

programs. Developed class schedules, room and staff assignments.

Built up both programs from 180 students to 450 students. Recruited,

hired and trained new staffs.

Achieved recognition for student's attendance, retention and as one of

the best and most organized departments with high quality professional

students.

Acted as Academic Dean in absence of the Dean of Education.

Recognized as Employee of the Month multiple times.

Medical Administrative Assistant Instructor

(1999-2000)

Planned and managed all daily classroom activities related to all

students' success in MAA department. Some duties include front office

procedures, customer service, medical billing, claims management, and

medical office procedures. Assisted the Program Director with day-to-day

functions that were related to the medical department. Worked closely with

other instructor, in overseeing the timely dead line to turn in all

students' grades to registrar, ensuring successful completion of each

class within timelines.

Brought attendance up from 55% to 95% in 3 months

MISSION MEDICAL CLINIC, Lake Elsinore CA 1997-1999

Office Manager / Team Leader

Directed day-to-day business operations of an internal medicine clinic.

Managed all clinical procedures. Hired, trained, and supervised staff.

Provided supervision and training for student externships, and completed

all billing, on a daily basis. Some duties included patient care,

administering injections, assisting during surgery, EKG and phlebotomy.

EDUCATION / PROFESSIONAL

Education

Capella University, Masters of Business Administration (MBA), 2012

University of Tehran, Iran, Bachelor of Science in Nursing (BSN), 1983

Professional Development

National Certified Medical Assistant (National Centers for Competency

Testing). 2002

National Certified Medical Office Assistant (National Centers for

Competency Testing). 2002

Certified Medical Assistant (American Association of Medical Assistants).

1/2003

National Certified Insurance Coding Specialist (National Centers for

Competency Testing). 2004

Certified Postsecondary Instructor (National Centers for Competency

Testing). 8/2004

Professional Memberships

American Association of Medical Assistants, Member since: 2002

Contact this candidate