Director, IT Infrastructure
Resume:
Brian P. Havens E-Mail:
*****@******-******.***
Colony, Texas 75056
Summary:
I am a highly talented, confident, and dedicated Information Technology
executive with over 20 years of network infrastructure experience. I have a
proven record of promotion, stakeholder satisfaction, and cost reduction. I
possess solid management skills capable of leading and motivating
individuals to maximize levels of productivity, while fostering a cohesive
team environment.
My experience includes extensive qualifications in all aspects of network
infrastructure including systems administration, data storage, management
and maintenance, LAN / WAN operations, as well as disaster recovery
techniques. I have demonstrated success architecting, implementing, and
maintaining network infrastructure across multiple vendor platforms
including Windows, Red Hat, Cisco, AIX, Radware, F5, VMware, IBM, Juniper,
and Check Point in over six data centers across the United States.
I am currently employed with Heartland Payment Systems, which is a publicly
traded payment processing company responsible for processing over 11
million transactions daily for over $80 Billion transmitted annually.
Heartland Payment Systems is one of the largest credit card processors in
North America.
Professional Experience:
Heartland Payment Systems - Plano, TX May 2004 - March 2015
Director, Data Center Infrastructure (January 2013 - March 2015)
. Director over all areas of infrastructure in the data center including
network support, operational security, servers, storage (SAN), active
directory, WAN, LAN, data and dial circuits, and telecommunications
teams consisting of over 30 people.
. Manage the operations of Heartland's data center infrastructure teams
including, but not limited to, hiring, managing, coaching and
evaluating personnel
. Responsible for data center availability, reliability, infrastructure
up time and scalability; minimizing downtime and priority incidents
. Maintain budget, financial planning, and profit / loss for the
department
. Provide strategic design and direction, stays abreast of emerging
technologies
. Partner with peer management to ensure timely resolution of service
issues and that change management processes are followed to minimize
impact to service applications
. Accountable for over 3000 servers, 400 network devices (routers,
switches, firewalls, etc.), and 6 physical SAN units including storage
virtualization technology, residing in multiple data centers for
Heartland's revenue producing network infrastructure
. Manage relationships and contractual obligations with service
providers, vendors, business partners, and resellers
. Developed internal coordination process to ensure all infrastructure
teams are working together to provide consistent quality customer
servicer and the shortest mean time to value for new project requests
. Oversaw a substantial reduction of latency in all areas of
infrastructure including latency on the network, SAN, and server I/O.
. Evaluate new products and technologies, and directing the evolution of
processes and procedures related to the day-to-day infrastructure
operations in the data center.
. Provide reliable, scalable data circuit and dial infrastructure as well
as supporting the day-to-day operations and support of native dial,
network access controllers, and least cost call routing for toll free
numbers.
Director of Enterprise Networks (January 2009 - January 2013)
. Director over the network and operational security teams consisting of
over 10 people responsible for the continued uptime of Heartland's
revenue producing infrastructure
. Responsible for over 200 routers, switches, firewalls, SSL
accelerators, load balancers, web application firewalls, and intrusion
prevention systems
. Designed and maintained both internal and external DDoS enterprise
solution
. Managed a budget of $6 Million
. Designed and implemented a brand new disaster recovery site in
Sunnyvale, CA using Cisco's latest Nexus technology
. Managed vendor relationships for all areas of network and security
operations
. Consistently maintained 10% to 15% favorable to budget expenses for my
cost center
. Cut network support and maintenance costs by 20% by bidding and
managing vendor relationships
. Developed solid processes and policies to utilize infrastructure
services to best service business needs
. Ensured that network and security infrastructure practices exceeded all
mandated security standards set by the Payment Card Industry Data
Security Standard (PCI-DSS)
Network Manager - Electronic Payment Processing Systems (July 2006 -
January 2009)
. Managed a team of three people responsible for network infrastructure
at our primary data center and office building
. Designed, built, and maintained network infrastructure for new office
building in Plano, TX
. Designed, built, and maintained network infrastructure for two data
centers in Allen, TX and Houston TX
. Designed, built, and maintained network infrastructure for three point
of presence sites (smaller data centers) in St. Louis, Oklahoma City,
and Denver
. Oversaw proof of concept and production implementation of Cisco VSS
technology
. Provided mentoring for both senior and junior level engineers
. Responsible for hiring and continued growth of network infrastructure
team
Network Administrator - Electronic Payment Processing Systems (May 2004 -
July 2006)
. Member of a team of three senior engineers that designed and
implemented a new network infrastructure in a new, primary data center.
The infrastructure consisted of routers, global and local load
balancers, multi-layer switches, firewalls, secure content
accelerators, VPN concentrators, and Windows servers. The system met
the rigid demands of Visa CISP guidelines, SAS 70 audits, and followed
the Cisco "SAFE" Blueprint.
. Responsible for either designing or implementing advanced Cisco
configurations that utilized policy-based routing, OSPF, BGP, policy-
based NAT, policy routing, nested ACLs, EtherChannel, TACACS+, HSRP,
SNMP, Netflow, etc. The complexity in the design was required because
of the myriad of business partners, customers, and associations that
the online transaction processing system needed to connect to, as well
as 24x7x365 system availability, and the need for granular network
monitoring and forensic capabilities.
. Helped to administer Checkpoint FW-1 on the Nokia platform, Radware
Certain-T 100 SSL accelerators, and the Cisco Catalyst Network Analysis
Modules.
. Helped manage two Windows 2003 Active Directory domains in a single
forest. One domain was for Internet-based transactions to be processed
on, and the other was for management and user accounts. Cisco
SecureACS and Microsoft's Internet Authentication Service were both
used for single sign on across all network devices and servers using MS
Active Directory as the source AAA database.
. Configured and administered an out-of-band management network which
utilizes VPN technology for network access to all devices.
. Helped administer DS-3 TDM multiplexers, DS-1 MUXes, Hypercom MegaNAC
dial concentrators, and Cisco access servers.
. Helped install and configure Cisco's MDS 9509 Director-series fiber
channel switch for the storage area network.
. Responsible for all network documentation, network diagrams, cable
labels, and patch panel labels.
. Built two full-scale data centers in the past 12 months, migrated our
processing system from one site to another, and migrated all of our
telecommunications and data circuits from disparate digital T-1s and DS-
0s to TDM DS-3s and PRIs.
Acme Building Brands (A Division of Berkshire Hathaway) - Ft. Worth, TX
April 2000 - May 2004
Network Infrastructure Engineer
. One of 4 network engineers that designed and implemented a new
infrastructure for the largest brick manufacturer in the mid-west
United States. Our objective was to build a network that could support
the J.D. Edwards ERP system and a migration strategy for the existing
NT 4.0 network to Windows 2000.
. Contributed to a network team to migrate Exchange 5.5 to Exchange 2003
. Responsible for assembling IBM e-series enterprise servers and
installing Windows 2000 / 2003 operating system.
. Supported the network enterprise which consists of two AD forests and
five domains
. Duties included the configuration and support of all network
infrastructure equipment including, but not limited to: Windows
servers, PC's, routers, switches, VPN Concentrators, and PIX firewalls
across a five building campus LAN.
. Assisted with the management of all Windows 2000 / 2003 active
directory integrated forests, domains, DNS, DHCP scopes, WINS, OU's, e-
mail accounts, access rights, and permissions for the enterprise.
. Solely tasked with the management and support of an 83 site WAN via
IPSEC-VPN / GRE tunneling. The solution allowed for the implementation
of EIGRP dynamic routing across the WAN.
. Designed, configured, and supported wireless LANs including, but not
limited to: Cisco Aironet, Cisco 350 wireless bridge, Linksys wireless
access points, etc.
. Created and maintained all network documentation, diagrams, and
labeling.
Waste Management Inc., North Texas Accounting Center - Lewisville, TX
Sept. 1999 - April 2000
Billing Specialist - I/T Support
. Assisted Network Administrator with support for two building peer-to-
peer network.
. Troubleshoot and repair PC software and hardware
. Effectively used company mainframe system to add new customers and
maintain existing customer data lists
. Interacted with customers to effectively resolve billing issues
Browning Ferris Industries - Kenmore, NY May 1994 - August 1999
Accounts Payable Specialist - I/T Support
. Assisted the corporate network group with LAN support.
. Troubleshoot and repair PC applications and hardware
. Provided application support for Microsoft Office
. Effectively used SAP database system to maintain equipment and
financial data
. Traveled to various plants in market area to train personnel on LAN
technologies and SAP
Education:
State University of New York at Buffalo:
Bachelor of Science
Business Administration
Graduated: Magna Cum Laude
Information Technology Infrastructure Library (ITIL)
. ITIL Foundations - certified 2013
Leadership Training
. Essentials of Leadership
. Improving Personal Productivity
. Coaching for Success
. Managing Performance Problems
. Resolving conflict
Microsoft:
Microsoft Certified Systems Engineer (MCSE) - Windows NT 4.0
Microsoft Certified Professional
. Windows 2000 Professional
. Windows 2000 Server
Cisco:
Cisco Certified Network Professional (CCNP) - expired 2013
Cisco Certified Network Associate (CCNA) - expired 2013
Red Hat:
Red Hat Certified Technician
. Red Hat Enterprise Linux 5
Honors:
. Golden Key National Honor Society
. Phi Theta Kappa: International Honor Society
. Alpha Beta Gamma: International Business Honor Society
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