Customer Service Medical

Susan H Colligan Hajji

***** * ****** ***** ******, TX 77380 281-***-****

*******@*****.***

CAREER/EDUCATIONAL OBJECTIVES

Complete medical education. Secure Coding and Billing position.

Become established in the business and medical community.

QUALIFICATIONS

Strong background in customer relations, medical billing, collections and coding.

Demonstrated excellent ability to coordinate and resolve customer issues.

Using extensive background experience, streamlined complicated production issues.

Maintained a high degree of self-motivation to excel in assigned tasks.

Demonstrated and proven organizational skills.

Demonstrated skills in efficient and effective management.

Over 10 years of negotiation skills in customer issues

EDUCATION

Sam Houston State University Graduation 2016

Lone Star Community College- Montgomery, Conroe, TX May 2012

o Medical Administrative Assistant AAS Degree

o Certificates in Medical Administration and Billing & Coding

WORK EXPERIENCE

MICI, INC Houston TX Claims Specialist Administration

2009-Present

Trained in the coding department as intern

Complete coding for approximately 20 anesthesiology groups.

Handled all patient calls for all agencies. Made payment arrangements

Billing and collections responsibility for largest client: Houston Cypress Anesthesiology.

Had a turn around time of one week in our clearinghouse availity

Scanned all charges into the back office in order to start coding / data entry / billing

process

Increase patient payments by 80%

Klein School District Spring, TX School Bus Driver

2005-2009

Responsible for special needs students ranging from autism to terminal children.

Responsible for all levels of school age children.

Dell Financial Services Round Rock, Tx Small business/Consumer

Collector 1999-2005

Contacted customers for financial resolution issues.

Analyzed accounts, prepared and monitored printed invoices, negotiated and resolved

customer satisfaction issues.

Secured multiple diverse inventory of software and hardware desired by clients from Dell

Computers.

Participated with a four person management team to evaluate outside collections

anomalies and determine acceptable solutions,

Handled current, aging and charge off accounts.

Eagle U.S.A. Airfreight Houston, TX

Corporate Collector 1998-99

Contacted various USA clients to coordinate collection of corporate accounts.

Average account over $200,000.00 per month.

Maintained accounts on computer programs.

TNT Express Worldwide Houston, TX

Collector 1997-1998

Distributed all mailers and requests for international packaging company using computers.

Maintained all local long distance and international facsimiles.

Managed distribution of all orders and package searches.

Medical Income Concepts

Houston Tx Biller 1995-97

Billed accounts for anesthesiologists for major hospitals in Houston.

Billed for computer data charges and recording.

Direct communications with hospitals and insurance companies, and secondary billing.

Negotiated financial resolution with the client.

Susan H Colligan Hajji

25102 S Broken Bough Spring, TX 77380 281-***-****

*******@*****.***

References

Mrs Diane Derollsios 281-***-**** Customer Service Manager

Mrs Patricia Dockery 713-***-**** Lead Customer Service

Dr Glen Abraham DDS 281-***-**** Dentist and Business Owner

Mrs Irene Fontenot 281-***-**** x 203 Administration / Certified Coder

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