PC Technician/Desktop Support

GEORGE DOMINGUEZ

**** *. ******** *** ******, Ca 91724

Cell: 626-***-****

Email: ***********@*****.***

Linkedin: http://www.linkedin.com/in/georgedom7670/

PC TECHNICIAN SPECIALIST

Information technology professional that values hard work and dedication. Successful

implementation in Windows migration, hardware support and software support. Successfully

administrated desktop support, PC troubleshooting, installation, backups, data migration and

system analyst. Hands on experience in all stages of hardware support and progression in many

areas of software analysis.

Areas of Expertise

PC Support System Settings

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Data Backup Project Leadership

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Software Analysis Research and Development

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Windows Migration Network and System Security

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Networking Effective Communication

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Technical Expertise

Platforms – Windows XP, Vista, 7, 8 (Basic Knowledge Of Unix Systems)

Networking – TCP/IP, Ethernet, VPN

Security – Data monitoring, Data Backup, Virus Detection

Professional Experience

Banc Of California – Anaheim, Ca

PC Technician/Technical Support 2014

Provided technical support to 34 75 PC’s. Added productivity to PC’s and workstations, in addition

monitored internet activity and performed routine security checks. Applied Windows migration

(Windows XP to Windows 7) Created backup schedules as well.

T Mobile – Orange County, CA

Technical Support/Data Backup 2013 – 2014

Conducted routine backups and Provided Windows migration. Provided support in a variety of in

house T Mobile stores. Provided support between 1 3 workstations. Conducted analysis to user

settings, security settings and basic maintenance to PC’s

Los Angeles County Office Of Education – Pomona, CA

Desktop Support/PC Technician 2011 – 2013

Maintained PC’s in an educational environment. Provided technical support to staff members,

trained staff members on basic instructions to PC settings. Typically performed duties on 5 20

PC’s at a time. Added time management in reducing errors and PC issues.

Circuit City Stores – Pasadena, CA

PC Technician/Customer Service 2007 – 2010

Satisfied customer needs in repairing and troubleshooting common PC issues. Served between

4 10 customers a day depending on the needs of the customers. Common issues included PC

settings, virus removal, software installation and basic customer awareness on PC maintenance.

Best Buy Stores – Los Angeles, CA

PC Technician/Customer Service 2001 – 2006

Begin primary in customer service and cashier. Later begin proficiencies in PC technical duties

that included. PC settings, virus detection and removal, OS migration, hardware support and

some software installation. Performed duties from 3 6 customers a day, used toolkit for duties.

Education

Keller Graduate School of Management – Pomona, CA

Master’s in information systems (2012 spring 2015)

Mt. Sierra College – Monrovia, CA

Bachelors of Science in Information technology/information security 2005 – 2010

A+ Certification UEI El Monte CA 2003

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