Customer Service Engineer

Jim Moore Electrical Engineer

PERSONAL SUMMARY

**** ********* ***

A competent electrical engineer with comprehensive knowledge of designing,

Greenwood, IN 46142

developing, and manufacturing electrical systems and components to required

specifications, focusing on accuracy, safety, reliability, quality and

T: 317-***-****

sustainability.

Email:

********@*****.***

ACADEMIC QUALIFICATIONS

PURDUE UNIVERSITY @ IUPUI (2013)

Bachelor of Science, Electrical Engineering (BSEET) GPA 3.54

Skills:

Engineering: PLC /SLC Controllers, Relay Systems, Microcontroller,

AREAS OF EXPERTISE Microprocessor Programming

• APPLICATION ENGINEERING Operating Systems: Windows, MAC OS

• ELECTRICAL ENGINEERING

Hardware: IBM. DELL, HP, MAC

Internet Skills: HTML, Web Author, Netscape, email

Applications: Multisim, AutoCAD, Microsoft Office Suite,

Lotus Notes, Oracle, Ultiboard, Egis, Expert

Designer, Microstation.

Languages: C C+ Language, Unix, ladder logic

WORK EXPERIENCE:

PROFESSIONAL :

• Member IEEE – IUPUI

DUKE ENERGY

• Member NSBE – IUPUI

Engineering Technologist I (Contract) (Dec, 2014 Present)

• MEAP Scholarship

Redesign and replace simple to complex circuitry; correspond with line crew to build

Recipient

and replacement or repairs the circuit; Build and complete circuits using Egis, Seds,

• Toyota Presidential Club

Emax software; Work with high distribution voltage (12k and lower); Experience

(2006, 2007) with transformers (all phases), poles (varies sizes), cut outs (fuses), lightning

• New Car Salesperson of arrestors, ground wire, secondary line, neutral wire, primary wire and insulators,

the Year Award (2006, cross arms, and guy wire. Continually strive to improve job related, technical and

2007) professional knowledge, skills and performance; Develop positive working

• Salesperson of the Month relationships to effectively coordinate work activities; Demonstrate effective oral and

written communication skills; Maintain accurate records and files; Support company

Awards

goals and represent the company positively and professionally.

• Expert Salesperson

Certification Award (New

HILL ROM

and Used)

Complaint Engineer (Contract) (Aug., 2014 Oct., 2014)

Analyze design related complaints, evaluate product (component) returns,

complete root cause analysis (RCA) on returns, collaborative and communicate

with a team of engineers to ensure FDA compliance, complete hazard analysis

and critical control point (HACCP) when required, complete engineering

investigations and write a technical report.

GE/AMBASSADOR MEDICAL

Manufacturing Technician (Contract) (Feb., 2014 Aug., 2014)

PERSONAL SKILLS:

ABILITY TO TRAVEL Perform trouble shooting encompassing multiple variables and unknowns to

COMMUNICATION SKILLS achieve root cause analysis and problem resolution on medical devices;

GOAL ORIENTED Construct and assist in evaluating engineering models as requested to ensure

CUSTOMER SERVICE HIPAA compliance; Provide evaluation, constructive feedback and leadership

TEAM ORIENTED

in the development of internal and external engineering, manufacturing, or

TECHNICAL WRITING

service documentation; Provide technical assistance by telephone or in person

COMPLEX PROBLEM SOLVING

to customers, field service personnel, or suppliers.

JUDGMENT AND DECISION MAKING

ACTIVE LISTENING

COMPUTERS AND ELECTRONICS

OPERATIONS AND SYSTEMS

ANALYSIS

CUMMINS

CRITICAL THINKING

Warranty Analyst (Intern) (May, 2011 Oct., 2011)

MONITORING

SALES AND MARKETING

Responsible for adjudicating half of million dollar claims submitted on behalf

DEVELOP AND READ SCHEMATICS

of clients each month; Evaluate components to verify validity of claim;

PROGRAMMING

Communicate with clients to provide status of claims and reimbursements;

BUDGETING

Troubleshoot, examine and analyze components internally to determine

WELDING

orientation of damage; Maintain all safety procedures and quality control; Work

MICROMETERS AND CALIPERS

on a project with my team and the senior engineer where we designed a

workstation (bench) that pumps Urea into a trouble doser part to test fault

codes; Responsible for estimating costs and materials to build the workstation

(bench); Responsible for assisting in the construction of the workstation.

BECK TOYOTA

New Car Salesperson (July, 2005 July, 2010)

Successfully negotiate and close transactions; Create excellent relationship and

follow up to ensure satisfaction.

Contact this candidate