Customer Service Administrative Assistant
Resume:
PAULA BERMUDEZ **** Franklin Avenue Bronx New
York 10456
Pberm29@a
ol.com
(929)500-
4467
EXPERIENCE
ASA College New York, NY August
Academic Student Advisor
• Provided students assistance with choosing of classes for registration for each
semester with use of CAMPUS Software .
• Monitor student Academics to ensure proper classes and scheduling satisfaction
and coordinate problem resolution both formally and informally;
• Initiate and maintain contact with and successfully guiding students throughout
degree completion.
• Help ensure follow up actions are based on student retention results, withdrawal
data.
• Utilize relationship development and communication skills to build and maintain
student satisfaction and re- registration pipeline.
• Monitor student progress and provide to over 300 students services/follow up
including tracking or at risk students, probation students, first-year students and
re-entry students.
Kaplan & Kaplan Brooklyn, NY (Intern)
February 2011- May 2011
Legal Office Assistant
• Assisted paralegals by obtaining files to distribute information to insurance companies
when needed.
Provided assistance to paralegals as well as to lawyers along with my duties to
•
signing in cases at the court house Purchased Index numbers.
• Interpreted for monolingual clients and staff when required by the immigration lawyer.
• Assisted with filing and depositing checks when required. Upgraded computers when
directed.
ASA Institute New York, NY (Work Study) May
2010- June 2010
Administrative Assistant
• Assisted Students by providing information towards class schedule as well as
finding Advisors to accommodate depending on Major. Informed student of
upcoming events or closings of school.
• Filed all work needed by ordered desired of advisor as well as enter data in
system to update students contact information.
• Answered multiple phone lines as well as faxed documents needed by
Coordinators and Advisors.
.
H&R Block Bronx, NY (Seasonal) January
2010- March 2010
Administrative Assistant
• Assisted customers by scheduling appointments through Microsoft Outlook.
• Received outstanding positive comments from patrons and exceptional feedback
from director.
Assisted in
•
various units within the office, prepared documents for intake process as well as
maintained professional appearance of H&R Block.
Mercy Women Center Bronx NY (Temp) June 2009-
December 2009
Receptionist
Assisted Directors as well as staff with information regarding Students and those
•
who were referred for our anger management, Computer programs, etc.
Assisted with maintaining front area clear and with updated information for our
•
programs as well as outside resources in the community. Performed intake process.
Skills:
MS Office:
• MS Office Word, MS Office Excel, MS Office Outlook, MS Office Power Point, MS Office
Access.
• CAMPUS Software- Academic Advisement
• Bilingual: Spanish and English.
• Type 45 WPM.
• Over 7 years of Customer Service skills, Excellent Multitasking skills.
Education:
Berkeley College Online:
Bachelor for Legal Studies. (Graduating June 2015).
ASA College:
Associates in Applied Science Degree in Criminal Justice (Graduated in May 2011)
Honors: (Honors Phi Theta Kappa Beta Rho Chi)
GPA: 3.85
Certifications:
• Mercy Center: Office Administrator
• FEMA Certified CIS 100b, 200b
• Microsoft Office Specialist
SUMMARY
Bilingual, talented and skilled professional who has achieved levels of excellence in
customer service. Possess strong commitment to team environment dynamics with the
ability to contribute expertise and follow leadership directives at appropriate times.
Adapt to quickly understand the demands of executives and or clients and develop
solutions to those demands. Able to effectively communicate with all levels of
management, customers, and clients. Ability to work well under pressure, multi task
and meet tight deadlines. Seeking to join an organization that demands excellence and
rewards accomplishments.
Contact this candidate