Customer Service Manager
Resume:
James G. Tutino
**** ******** ****, ************, ** 46217
************@*****.***
PROFESSIONAL SUMMARY
Helicopter Mechanic and Military Veteran offering 13+ years of expertise in project management, aviation mechanics,
and operational developmental services in the military and private sectors. Maintained a 98% quality control and safety
inspection rating during a 4 year span in the United States Air Force. 10+ years as an automotive collision shop technician
and manager.
12 years working for 2 major auto insurance companies as an Auto Damage Specialist.
Career supported by successful completion of the United States Air Force Special Operations Helicopter
Mechanic and Crew Chief School.
● Leadership / Supervision ● Records Management ● Quality Assurance / Control
● Customer Service ● Training and Development ● Organization / Communication
● Strategic Planning ● Policy Implementation ● Microsoft Office Suite
PROFESSIONAL EXPERIENCE
● Responsible for driving a company vehicle for Progressive and Safe Auto Insurance Companies
for 10 years without incident or traffic violation, while handling customer’s auto repair needs.
● Supervised and trained over 12 mechanics in the United States Air Force Helicopter Phase Dock
for 1 year without incident and zero losses.
● Operated and managed a 1 person satellite office for Car Crafters Collision Center. Responsible
for the daily operations and customer service procedures.
● Worked as a Technician and Customer Service Manager in the Automotive Collision Industry.
● Responsible for military and commercial airline safety and emergency procedures by completing
Preflight, Through flight, and Layover Detailed Inspections, including heavy maintenance on
Military Helicopters and Commercial Jet Aircraft.
● Highly skilled auto racing mechanic, working on Dirt Midgets, Sprint Cars, and Indy Cars.
WORK HISTORY
2015 – Present Shelter Insurance Company, Auto Claims Specialist Indianapolis, IN
1996 – Present Owner / Fine Art Portraits and Illustration, Tutino Artworks. Indianapolis, IN
2006 – 2012 Field Auto Damage Specialist, Safe Auto Insurance Co. Indianapolis, IN
2000 – 2006 Property and Auto Damage Specialist, Progressive Ins. Co. Indianapolis, IN
1997 – 2000 Satellite Shop Manager, Car Crafters Collision Center Inc. Albuquerque, NM
1994 – 1997 Automotive Technician, Car Crafters Collision Center Inc. Albuquerque, NM
1990 – 1994 Licensed Jet Mechanic, American Trans Air. Indianapolis, IN
1986 – 1990 USAF Special Operations Helicopter Crew Chief. Albuquerque, NM
MILITARY EDUCATION / CERTIFICATIONS / TRAINING
United States Air Force Technical School for Special Operations Helicopter Mechanics
Federal Aviation Administration, Airframe & Powerplant License
SKILLS
20+ years working in the Automotive Collision Industry
Federal Aviation Administration Licensed Jet Mechanic
Indy Racing League Mechanic & Crew Member
Special Operations Helicopter Crew Chief
Page 2
Contact this candidate