Loss Prevention Manager

Steven A. Vi a, PCI

**** *** ***** **** *******, Tx 77091

Home: 713-***-**** cell: 281-***-****

Professional Profile

Results driven Loss Prevention professional acknowledged for strong

leadership skills and process improvement expertise. Experience in multi

unit, retail big box and retail specialty stores with excellent track

record of cross functional collaboration within a retail operations

environment. Specialization in design and management of loss prevention

programs, fraud management, internal and external fraud investigations,

operational analysis, interviews, shrinkage reporting and computer data

analysis.

Professional Experience

Sapphire Protection 2014 to present

Manager of Investigations

. Responsible for conducting or supervising all

investigations for Loss Prevention consulting firm

specializing in high risk businesses

. Produced enhanced risk check list which greatly streamlined

threat identification

. Established first successful mystery shop program for

company

EZ Corp 1997 to 2014

2000 to 2014 Sr. Regional Loss Prevention Manager

. Responsible for field Loss Prevention Department for a 1000

store specialty retailer, with operations in US, Mexico and

Canada.

. Provide direct LP support to designated low shrink or newly

opened markets greatly reducing shrink in each of those

markets

. Hire, train and develop staff of six Regional investigators

and physical security coordinator.

. Manage Security and Safety Vendor Partnerships/

Relationships.

. Responsible for vision and direction of all company

internal and external investigations. Produced increased

internal and external cases each year

. Work closely with operations to assess, develop and

implement programs and processes to achieve shrink goals.

. Supervised and enhanced store programs such as,

o CCTV systems

o Electronic Article systems

o Day to Day Operational Control Procedures

o Safety Awareness Programs and Procedures

. Developed an innovative robbery prevention program saving

the company over $1million in robbery loss.

. Developed and implemented first LP training program for

store personnel in company history.

EZ Corp (con't)

1997 to 2000 Regional Loss Prevention Investigator

. Responsible for all internal and external investigations

over 100 stores covering 4 states

. Successfully concluded 1.5 million-dollar case with 75%

recovery.

. Oversaw first significant shrinkage reduction in the

history of the assigned markets.

Best Buy 1996 to 1997

Loss Prevention Manager

. Oversaw all aspects of Loss Prevention including training,

investigations, audits and inventories.

. Revamped physical security, locks and camera systems.

. Trained and developed LP agents

. Produced lowest shrink total ever in history of location

Target 1993-1996

Metro Theft Investigator

. Responsible for all stores in Houston market

. Became one of the first to staff the program focusing on

ORC.

. Formed multi retailer task force to address issues in

market

. Led task force investigation, which shut down a 3 million

dollar per year theft ring.

EDUCATION:

Stephen F. Austin State University, BA Political Science & Spanish

Military Intelligence Officer's Basic and Advanced Courses

U.S. Army Counterintelligence Investigator Course

US Army All Source Intelligence Analyst Course

Wicklander Zulawski Basic and Advanced Interview courses

Professional Certified Investigator (PCI) certification

OSHA 30 Certified

Military Experience

Platoon Ldr, All Source Intelligence Analysis Cell

Company Cmdr., Military Intelligence Co. (Counterintelligence)

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