Customer Service Dental Assistant
Resume:
Ms. Marie-Line Douglas
Brooklyn, NY 11216
***********@*****.***
SUMMARY
Certified A+ and MCP Technician with experience in computer repair, installation and
programming. Expertise and troubleshooting hardware, software problems, system upgrades, and
installation of cabling. In the capacity of manager trained new employees in sales and shipped
equipment. Made appointments and scheduled clients, assisted customers in Clerical and
Customer Service.
Willing to change career and relocate.
MANAGERIAL
o Trained new employees and provided evaluation and performance reviews.
o Troubleshooting and resolved issues.
CLERICAL
o Collected payments for dental work from patients and Health Insurance Companies
o Maintained files and filling cabinets.
o Shipped, received and tracked orders and packages.
CUSTOMER SERVICE
o Called patients to remind them of their appointments
o Assisted customers and patients with forms and paper work
o Informed and responded to questions and concerns of patients procedures
TECHNICAL
o Assembled and upgraded Intel and AMD based systems
o Troubleshoot hardware and software problems.
o Installed and upgraded software packages on the pc’s system.
o Handled Help Desk to assist end users.
o PC and Server hardware knowledge.
EDUCATION
Per Scholas A+ Certify 01- 2006 – 06 - 2006
1231 Lafayette Ave Bronx, NY 10474
Monroe College, Bronx, NY BA degrees in C.I.S 01- 2004 – 06 - 2007
2501 Jerome Ave, Bronx, NY 10468
Bachelor degrees in C.I.S.
NetCom Information Technology MCSE Certifications 09–2007 – 12-2007
20 West 33rd Street
New York, NY 10001
Started certification own MCP
EMPLOYMENT
PrimaGard
Dental Assistant Bklyn, NY 06 – 1993 – 09 - 2002
Construction Worker Bklyn, NY 09 – 2002 – 12 - 2006
T & G Industries Inc 12 – 2006 – 08 - 2007
Copier/IT Technician Bklyn, NY
Panasonic Certificate of Achievement 01-2007
Ricoh Gestetner Certificate of Achievement 02-2007
Columbia University Medical Center
User Services consultant 06 – 2008 – 3-29-2014
Columbia University Medical Center
Division of cardiology
630 West 168th Street
REFERENCES
Furnished Upon Request
Contact this candidate