Data specialist

Mohammed K. Chowdhury

** ******* ******

**.*********@****.***

Buffalo, NY 14211 Cell #: (716) 604-

7004

EDUCATION:

SUNY Canton, Canton, NY

B.S. Information Technology

June 2010

A.A.S. Computer Information Systems June

2008

A.A.S. Business Administration June

2010

White Plains High School, White Plains, NY

Advanced Placement Diploma

EXPERIENCES:

. Blue Cross & Blue Shield of New York (HealthNow, Inc.)

August 2014 - Current

It Support Specialist - Buffalo,NY

- Providing Technical support to over 2,200 users

- Providing support for over 250 proprietary and custom/in-house

applications

- LDAP management for large scale health provider business.

- Meraki Cisco wireless devices management.

- Cisco CTI voicemail configuration management.

- PC imaging and deployment of software via corporate technology

Altiris DeploymentConsole

- Manage the call ticketing system using HPSM.

- Configure and deploy IBM Lotus notes mail system to users.

- Support of Juniper VPN and Network Connect technologies

- Coordinate and schedule Level3 web conferencing support

- Mac OS X home user support, Tivoli Identity Access, Facets

configuration and support

- VMware: vSphere Management Console, VDI/Thin client configuration,

- Virtual machine troubleshooting in cloud space.

. EarthLink February 2014 -

December 2014

Technical Support Specialist -Buffalo,NY

- Respond to requests for technical assistance via phone or

electronically

- Identify, redirect problems and escalate urgent situations to

appropriate resource

- Diagnose and resolve technical hardware and software issues

- Research questions using available information resources

- Advise users on appropriate action

- Adhere to help desk metrics

- Follow standard help desk procedures

- Log all help desk interactions

- Track and route problems and requests and document resolutions

- Stay current with system information, changes and updates

. Dell Inc. contractor for Mt. Saint Mary's Hospital December

2013 - July 2014

Dell Desktop Support analyst - Lewiston,NY

- Deployment of new WYSE thin clients. - Preformed daily end user

support.

- Refresh and Image new machines. - Maintained services

for remote location.

- Coordinated inventory control. - Integrated with multiple

software vendors.

. Subway Restaurant August 2010 -

June 2013

Regional Store Manager -White plains, NY

- Implemented employee training - Organized multiple store

accounting and finance

- Managed stock replenishment - Resolved store and customer

issues and concerns

- Promoted safety and sanitary standards - Maintained store layout

and promotional banners

. SUNY Canton I.T. Help Desk August 2006 -

August 2010

Head Technician - Canton,NY

- Test and deploy new student software - Provide trouble-shooting and

repair work

- Supervise electronic inventory - Support equipment security

and update

. Lower Hudson Regional Information Center August 2006 -

July 2009 Network Specialist (Intern) - Elmasford,NY

- Maintained network and server setup - Executed software and

hardware updates

- Tracked and asset tagged inventory - Upgraded blackboard to

S.M.A.R.T. board

- Directed client services and needs - Supervised other

Interns and their activities

. White Plains High School June 2004 -

July 2006

Technical Assistant - White Plains,NY

- Evaluated school-wide I.T. systems - Researched various hardware

operations

- Performed daily updates and backup - Facilitated cable and

wireless installments

SKILLS & KNOWLEDGE:

. - Certified A+ technician

. - Fluently read and speak Bengali, Hindi and educated in Spanish &

Arabic

. - Proficient in information security, networking, PC and Macintosh

systems

. - Programming and web development

. - Frequent school, not-for-profit and community volunteer

. - JAVA, C++, Visual Basic, and SQL. Queries

. - Participated in student business league competitions

. - Install, troubleshoot, and maintain routers.

. - Exceptional communication skills to define technical concepts

effectively.

. - Ability to think abstract - to ensure ability to not conform to the

norm.

. - Responsible for supporting entire software network.

. - Clear communicator (written and verbal) - to ensure ability to write

test plans and test cases.

REFERENCES

Available upon request

Contact this candidate