Active Directory Information Technology

Douglas H. Turner •Email: ******@*****.***

*** ******* ***** **., ******* Beach, FL 33426•561-***-****

Information Technology •Leadership •Networking •Diagnostics

Support • Project Management • Design• Implementation •Cabling •Rack & Stack

Troubleshooting •Raised Floor •Technical •Logical •Practical •Knowledgeable •

Experienced

Over 25 years’ experience in the diagnostic field with 100% satisfaction rate. Highly competitive,

passionate, persuasive and articulate, able to achieve results others believed to be impossible. Ability to

think outside the box, a go-getter, a self-starter. Experienced in diagnostics, design and

implementation, repair, field service, project management, and leadership/mentorship of others.

SLA’s at a minimum of 98%.

Customer satisfaction is #1 priority.

Fixed right first time statistics at 99%.

Mentored new employees to be 100% efficient in their job.

Motivated coworkers to peak performance levels.

Trained coworkers on newly implemented systems to achieve 100% efficiency.

Monitored, maintained, and repaired computers and network equipment needed to complete

job requirements.

Manage multiple small to medium projects adhering to the SDLC standards.

Uniquely poised to be a member or leader within a leading IT company, to complete the given tasks in

a profitable and timely manner through the use of ingenious and well proven methods and

methodology.

OBJECTIVE

Available to provide your company with extensive knowledge and skills, while enhancing company

growth and profitability. To propel your firm’s success to new levels with the use of afore mentioned

knowledge and skills that will place you on the forefront of your IT field. All this while maintaining

the highest level of client satisfaction

ACCOMPLISHMENTS

CCNA General Motors Network Diagnostics

Factory training

CCNA Voice

Hewlett Packard Network Diagnostic

CCNA Wireless

training

CompTIA Network +

Honda/Acura Network Diagnostics

Factory training

SKILLS/EXPERIENCE

Data Backup and Recovery

Information System Management

Project Planning and Agile and Waterfall methodology

Implementation Virtualization: VMware, Hyper-V,

IT Security HP VirtualSystem

Business System Development Citrix

LAN, WAN, W-LAN Technologies MS Office: Word, Excel, Access,

PowerPoint, Visio, SharePoint, and Project

HP Technologies: Comware and

ProVision software, InfraSec Security, E- Windows Networking

Series Networks Windows Server 2003/2008

Operating Systems: Windows 7,

Windows Active Directory

Vista, XP, 2000, NT, and Mac OS VoIP, Unified Communications

Application Implementation

Systems

EDUCATION

Master of Business Administration, University of Phoenix, 2014

Bachelor of Science Information Technology/ Advanced Networking, University of Phoenix, 2013

Associate of Arts Information Technology/ Networking, University of Phoenix, 2011

PROFESSIONAL EXPERIENCE

Hewlett Packard ITO Regional Operations, Network Engineer (Bank of America Account)

Richmond, VA, 10/2011 – 8/2014

Managed small, medium, and large migration projects from one data center to another

LAN/WAN/WLAN large network diagnostics and networking repair

Designed new and expanded network solutions

Performed upgrades, installs, and migrations of network devices including configurations

Troubleshoot network issues/ develop and implement solutions

Maintained, monitored, and supervised network at multiple data centers for large corporate

banking client (Bank of America)

Managed and mentored junior techs.

Crown Automotive/ Crown Acura, Network Diagnostic Technician/Administrator

Richmond, VA, 11/2009 – 10/2011

Managed small network projects

Specialized in LAN/WAN diagnostics and networking repair

Onboarded new employees, creating new users in Active Directory

Designed specialized testing equipment for easing diagnostic work

Designed, set-up, and maintained LAN/WAN systems for workplace

Assisted with migration of systems from Windows XP to Windows 7 and Windows Server 2008

Pence Subaru, Network Diagnostic Technician

Richmond, VA, 11/2007 – 11/2009

Managed small network projects

Specialized in LAN/WAN diagnostics and networking

Onboarded new employees, creating new users in Active Directory

Maintained and troubleshoot company network and ERP

Maintained, upgraded, and troubleshoot company LAN/WAN equipment

Performed desktop support as needed for all company personnel

Dominion Auto Group, Diagnostic Technician

Richmond, VA, 6/2004 – 11/2007

Managed small network projects

Specialized in LAN/WAN diagnostics and networking repair

Onboarded new employees, creating new users in Active Directory

Designed specialized testing equipment for easing diagnostic work

Designed, set-up, and maintained LAN/WAN systems for workplace

Previous experience was 50/50 split between automotive network diagnostics and computer

networking.

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