Production Lead / Tech III

A HMED ELSHEKH, BS.

SACHSE TX *****, Cell #: 214-***-****, Email: A ***********@*****.***

Skill Summary

Ambitious Hard Work, Business Minded Professional with great interpersonal

S kills.

Work well under pressure, dependable; prioritize job assignment with minimum / no

supervision.

• Excellent oral and writ ten communication skills, Team player,

• Very detail oriented and organized. Most important i love my work.

Education

• German University In Cairo Cairo - Egypt 2006-2011

• Bachelor of Material Science and Engineering – June 2011

Courses taken include: Java, Auto cad, Pro Engineer 3D, ISO 9001.

• North Lake College Dallas, Texas Current Spring Class 2015

V Mware VCP 5.5

E MC and NetApp Storage

Experience

SMS I N FOCO M – Grapevine – Texas Feb 2014

– P resent

I T Support / Team Lead /Tech I I I

• Production Lead Tech for support and repair team of 30+ technicians

• Supported and serviced More Than 5000 + laptop and workstations

• Responsible for t roubleshoot hardware and software issue addressed by customers.

• Order replacement parts for replacement and assign work for technicians.

• Data migration and recovery.

• OS imaged deployment using Windows Server WDS 2012 ( Win 7, Win 8, 8.1 )

• Run hourly report for aging and SLA and KPI report.

• Documentation of all service done by technician on my service on site intranet.

• Network LAN, Wireless, WAAN issue trouble shoot hardware and software

• Installing Drivers, Software, antivirus, Restore Factory Defaults

• Motherboard MPM unlock, DMI and reconfiguration

• Certified on 50 + Hp Laptop and work stations (Elitebook, Probook, Zbook, Revolve book ).

• Training of New technicians on the repair, t roubleshoot and documentation issues.

• Writes service notes and t rouble shoot issues to creat work instructions.

El Sherook, Alexandria Egypt 07/2011 – 11/2013

Process and Production Engineer

• Introduction of new products and/or implementation of process changes to existing products

• Monitors production processes and review manufacturing procedures.

• Analyzes problems in process systems and equipment.

• Performs evaluation studies and t r ial production runs.

• Modifies existing processes and procedures to solve problems and/or improve efficiency.

• Estimates profitability and costs and provides wri t ten justification for projects.

• Provides assistance as required on the installation of new equipment and processes.

• Develops start up procedures and coordinates installation startups.

• Prepares operating procedures for new equipment and processes.

• Trains appropriate personnel in proper operating techniques.

• Stays abreast of current technology.

• Maintains a safe work environment and compliance with environmental permits

• Ensure productivity standards and goals are met on daily basis .

• Ensure that skills and knowledge are in place for optimal operation of the site.

• Replace manual tasks with automation where appropriate .

• Establish and document best engineering practices and methodologies

• Delivery of process quality control ISO 9001 standards and systems

• CAD/CAM experience.

Compume, Cai ro – Egypt

04/2007 - 05/ 2011

D esktop Support Analyst / On Site Tech I I I

• Building of desktops, order and configure laptops, tablets.

• Installing, configuring, testing, maintaining, monitoring, and t roubleshooting end-user workstations

and related hardware, software and network issues in order to deliver required desktop service

levels.

• Managing inventory of all hardware and software assets.

• Installing, managing & configuring the phone system.

• Supporting remote users and in house users

• Troubleshooting network connectivity problems – office LAN & VPN.

• Working with vendors for procurement of hardware, software and other infrastructure items.

• Configuring and supporting PDAs/Blackberries/Smart phones & iPADs

• Printers Setup and Support

• Standard 3rd party and Enterprise level applications support e.g. SAP, Auto Cad, etc.

• Windows Server experience & Windows XP/7 migrations.

• Strong knowledge of Windows XP, Vista, Windows 7 & Windows 8.

• Office 2003/2007, 2010, Outlook/Exchange experience.

• PC/Laptop/MAC service, repair and support.

• Ghosting and imaging experience.

• Knowledge of Network security and policies.

• Knowledge of help desk/ticketing processes.

• Knowledge of using W indows Remote Assistance

• Documenting of policies and procedures & updating knowledgebase.

Working Skills

• Active Directory and MS Exchange administration skills.

• Good knowledge of Active Directory, DNS, DHCP, Group Policy, File & Print server management.

• Strong working knowledge of Windows security features, patch management, encryption, and

i maging technologies.

• Great experience with backups in an enterprise environment.

• Experience with setting up MS SharePoint 2010

• Working knowledge of VMware vSphere/ESXi

• Knowledge with Symantec Enterprise Vault.

• Knowledge with HP Software Update and Hp Encryption

• Proficient in all Microsoft Office Platforms.

• Auto cad, Pro engineer drafting and engineering drawing

Certifications

• Citrix CCA Xen app 6.5, CCA - Network

• VMware VCA – Data Virtualization, Work Mobility

• EXIN : Cloud Foundation CLOUDF

• Cisco : CCENT

• EMC : EMCCIS

• Currently working on VCP 5.5, EMCISA & ITI L Certifications.

Contact this candidate