**Troubleshooting Windows Operating Systems (XP, Windows 7)
Eduardo Facundo
**********@*****.***
OBJECTIVE
Solutions-oriented IT Specialist seeking to secure an IT position to utilize acquired
experience, skills, in-depth technical qualifications and education actively participate in
direct support of business objectives.
EDUCATION
12/2013 New Horizons Computer Learning Centers, Miami, FL
Microsoft Certified Green IT Professional
06/2012 ITT Technical Institute, Miami, FL
Bachelor of Science Degree - Information Systems Security
03/2010 Associate of Science Degree - Information Technology, Computer
Network Systems
Accreditations and Licenses:
CompTIA Certified Professional in:
Network+
Microsoft Professional in:
MCSA server 2012
Cisco Professional in:
CCNA (803)
SUMMARY OF QUALIFICATIONS
Systems & Network Upgrades Business Process
Optimization
Client Needs Fulfillment Disaster Recovery
Planning
Application Administration User Training &
Support Tools
Systems Integration/Migration Networking
Connectivity Issues
Problem Identification/Analysis Testing &
Troubleshooting
Windows xp, 7 Enterprise & Windows Server 2008, 2012 End user
Support
Knowledge of system infrastructure (routers, switches, servers, desktops,
and operating systems).
Detailed Information:
• Internetworking integration with a vast experience in implementing,
maintaining and troubleshooting TCP/IP environments.
• EIGRP, Access list, OSPF Cisco hands on experience.
• Deploying, Configuring, and maintaining Microsoft Windows Server 2003,2008
and 2012R2 with a vast experience in Active Directory, Security Policies and
Automated Software Installation.
• Ability to manage security vulnerability assessment tools.
• Solid understanding of networking protocols: DHCP, DNS, TCP/IP, NFS, LDAP,
SSH
• Bilingual (English/Spanish)
• Ability to design a secure network, systems analysis and development, and
full lifecycle project management
• Hands-on experience leading all stages of system development efforts,
including requirements definition, design, architecture, testing, and support.
• Outstanding leadership abilities; able to coordinate and direct all phases of
project-based efforts while managing, motivating, and leading project teams.
Eduardo Facundo
Resume, Page 2
WORK EXPERIENCE
08/2014 Seasonal Miami Dade County Elections
Desktop Support
• E.V.I.D Support
• V.E.T
03/2012-04/2014 Miami Micro Data, Miami, FL
IT Technician
• Service and maintain computers and networks.
• Solve backup, storage, security, connectivity and other related concerns.
• Troubleshoot, diagnose, upgrade and repair malfunctioning computers, servers, laptops,
LAN, WAN, wireless routers and printers.
• Assist customers with Primavera software issues.
• Service and maintain computers and networks.
• Troubleshoot and diagnose computers and networks.
References are available upon request