Service Project
Resume:
Objective:
To obtain Team Support Role for IT infrastructure development projects
Work Experience:
Company Job Title Dates
Geminare Technical Support Analyst 2012
-Present
- Support for Geminare Replication Software
- Create\Respond to all Internal and External
Tickets
- Meet required SLA
- Provision new Servers Windows 2003, 2008, 2012,
Linux
- Install\Configure Geminare Software
- Install\Configure Application Software
- Currently Supporting over 250 Client servers
located on Data Centers throughout the world
- System Development Testing
- Perform Daily System Checks
- Maintain and Update Documentation
- Create ESX Templates
- Maintain and monitor ESX infrastructure
Accenture 2005 - 2011
Presto Site Infrastructure Lead
- Primary contact for Vendors, Clients, and
Contractors and other Internal Teams
- Created Installation Guides for Stations,
Terminals and Buses
- Responsible for site surveys and site readiness
- Coordinate site installations with Vendors,
Service Providers and Clients
- Team performance review as well Team Hires
- Source and Purchase all Infrastructure products
- Install software on net new machines
- Troubleshoot installation issues
- Set and coordinate Teams, Vendors and Service
Provider's Schedule
- Meet with Service Providers, Clients, Contractors,
and Vendors via Conference Calls as well face to
face
- Respond to all Client inquires and requests
Enbridge Environment Lead
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- Primary Environment Lead for the EGD CIS-DEI
Project
- Lead team to build the Development, test, and
Certification environments, including configuring
hardware, installing all software and supporting
Shakedown Testing
- Primary liaison between Client and hosting Vendor
- Coordinate efforts with Off Site Development Team
- Assist Enbridge with building the Certification
Environment in house.
- Liaised with current Hosting provider to gather
requirements and recommend equivalent hardware and
specifications per Enbridge standards
- Updated and Created Documented configuration
management strategy for code merges and environment
changes between this project and the existing Run
Team.
Company Job Title Dates
Bell Service Lead
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- Primary Client contact for the Bell Keystone
Project
- Lead team of up to 12 members
- Responsible for Monthly Billing and Metric
reporting
- Review Change Requests and Problem Logs
- Ticketing and Escalations
- Ensure all SLA are met
- Review team member performance as well hiring new
team members
- Process and Procedure are documented and updated
- Lead process to meet CMMI
- Ensure all assignments are completed on time
- System trend analysis to ensure system were
functioning as required as well natural growth of
environment proceeded uninterrupted
IBM Canada Advisory Technical Services 2000 - 2004
Professional
Technical lead on worldwide server and workstation
deployment
- Supervise Team responsible for NT Servers on a
worldwide scale
- Directed Server architecture and design
- Aided in setting Bank's hardware and software
standards
- Ensured all time lines and deadlines were met by
team
- Member of Windows 2000 strategy team
- Responsible for testing of existing and new
software
- Accountable for hardware evaluation, workstation
and server
- Scheduling of test lab and environment
- Tier III support of worldwide client base
- Problem log management as well as Change Request
- Ensure and report on Service Level Agreements
Inacom IT Solutions Lead 1998 - 2000
- Accountable for the corporate IT infrastructure
- Responsible for researching, proposal and
implementation of new technologies
- Primary Engineer on several national projects:
Ford Canada, Meril Pharmaceuticals, Owens Corning
- Main site contact with client and project
coordinator
- Windows NT Server deployments included resource
and enterprise domains
- Creation of trusts, DHCP Scopes, and Print Servers
- Team Lead of 10 responsible for Client Rollouts
included Desktops and Laptops
- Participated in documentation creation and
modification
- Responsible for resource deployment and ensure the
project time lines were kept
- Created teams and assignments
- Participated as Tech Lead in client pre-install
meetings, co-ordination of scheduling of sites,
timetables and ensuring technical issues are
resolved
- Prepared progress and detailed site reports
- Responsible for updating and maintaining the
corporate web-site
MIT Network Analyst 1998 - 1998
- Assisted project lead with design and
implementation of Windows NT IP LAN/WAN
- General maintenance of internal and client
computers and networks
Company Job Title Dates
CriSys Senior Technical Coordinator 1996 - 1998
-Assist Sales department with customer's Emergency
911 dispatching system design
- Accountable for hardware, LAN's and WAN's at all
customer sites
- Responsible for installation and configuration of
all Operating Systems, proprietary software and
hardware devices, ISDN lines, bridges and modems
- Responsible for installation of computers,
networks, and all cabling for numerous emergency
dispatch centres throughout Canada
- Provide technical support for all PC hardware
related issues and for all proprietary software
- Provide post sales support to customers
- Resolve troubleshooting problems and maintenance
issues
- Testing and configuration of all systems and
devices
- Purchase all hardware and software products
Contact this candidate