Customer Service Manager

Ferrell Owen, Jr.

**** ******** ****

Buena Vista, 31803

**************@***.***

229-***-****

EDUCATION Bachelor of Business Administration, December 2013

Georgia Southwestern State University (GSW), Americus, GA

Major: Management

COMPUTER

SKILLS Microsoft Word, Excel, PowerPoint, Prezi,

Mitchell Estimating Software, ADP

EXPERIENCE Assistant Manager, August 2014 – Present

Owen Paint and Body, Inc., Montezuma, GA

• Order supplies and parts

• Supervise technicians

• Formulate paint to match

• Estimate costs of repairs

• Restore vehicles to original state

• Certified to sell PPG paints

• Maintain relationships with customers

• Maintain accurate customer files

Manager, February 2014 –August 2014

Maaco, MJW Investments,Leesburg,GA

• Direct employees to do required tasks

• Daily schedule of work to complete

• Daily Balancing of Monies/Deposits

• Outside sales and/or customer sales

• Quality control procedures / inspections

• Effectively demonstrate techniques to be used in automobile

repair process

• Human resource activities paperwork etc.

• Equal employment practices

Assistant Manager, March 1999 – December 2012

Owen Paint and Body, Inc ., Montezuma,GA

• Maintain I-Car certification per requirement of insurance

companies

• Order supplies and parts companies

• Supervise Technicians

• Formulate paint to match

• Estimate costs of repairs

• Restore vehicles to original state

• Certified to sell PPG Paints

• Maintain relationships with customers

• Maintain accurate customer files

Head Teller/Branch Assistant, January 1998 –March 1999

Peoples Community Bank –Americus location

• Started teller stations at this branch

• Helped establish customer services as needed or required

• Count verify monies

• Balance teller stations

• Verify incoming credits/debits

• Security /video recording

• Pull credit for Branch manager /Vice President

• Account set-up and/or opening etc.

Bank Teller, January 1995 – January 1998

Sumter Bank and Trust –Americus,GA

• Count and verify monies

• Customer service

• Drive-in teller

• Deposits

• Daily balancing procedures

Links

• Http://www.linkedin.com/

• http://facebook.com/ferrell.j.owen.com

Awards

• Who’s Who in Professional’s

• Who’s Who in American High School Students

Groups

• Student Government at GSW

• Schley County recreation department –Volunteer

• Humane Society-Volunteer

• Sigma Chi Fraternity

Ferrell Owen, Jr.

5155 Ebenezer Rd.

Buena Vista .GA 31803

229-***-****(C)

**************@***.***

References

James Novak

Retired Professor

Florida Atlantic University

105 North College St.

Montezuma,GA 31063

478-***-****

********@**********.***

Dr. Robert Bennett III

Associate Professor (GSW)

School of Business Administration

800 Georgia Southwestern State University Ave.

Americus, GA.31709

229-***-****

******.*******@***.***

Kay Athon

Vice-President/Head Teller

SB&T – Americus,GA

201 East Lamar St. Americus,GA 31709

229-***-****

********@*******.***

Contact this candidate