Customer Service Sales

NATALIA C. HEFTEL, PHR

385-***-**** **** S *** E Orem, UT 84058 www.linkedin.com/in/nataliaheftel *************@*****.***

EDUCATION

****-**** ******** ****** ** MANAGEMENT Provo, UT

BRIGHAM YOUNG UNIVERSITY

MBA, April 2014, Organizational Behavior (OB) and Human Resource Management (HRM)

VP of Career Placement: OB Student Association; Member: Women in Management, Society of HRM

2007-2011 BRIGHAM YOUNG UNIVERSITY Provo, UT

Bachelor of Science, Organizational and Social Psychology; Minor: Business Administration

RELEVANT EXPERIENCE

Nov 2014 DEALERSOCKET, INC.

– Present Corporate Recruiter Draper, UT

Sources active and passive candidates for high volume roles (20 -30+) in customer service, sales and marketing.

Sourced passive candidate for a difficult sales executive role with a time-to-fill record of 1 month.

Uses LinkedIn to source 100+ passive candidates per month with a 20-25% response rate without using In-Mail

and by using open interest groups and network connections for high volume and executive -level positions.

Extensively searches Indeed, Monster, CareerBuilder and Craigslist’s resume datab ases and other lower-traffic

job sites like Zip Recruiter, KSL Classifieds, local college and university job sites with their resume databases.

Handles University/Campus relations by meeting and collaborating with U of U, UVU, BYU, Westminster, Salt

Lake Community College Career Centers & professors, as well as attending career fairs with the recruiting team.

Apr 2014 ACTION TARGET, INC.

– Oct 2014 Human Resource Generalist / Recruiter Provo, UT

Sourced applicant resumes online to recruit for 15+ positions in Engineering, Supply Chain, Accounting,

Technical Support, Information Technology and Project Management.

Reviewed and sorted resumes, conducted phone screening interviews, and scheduling on -site panel interviews.

Helped organize, implement and manage new-hire orientation, including designing an on-boarding program,

manager trainings, and new hire material for new employees.

Summer 2012 SAFE OUTLOOK CORPORATION Salt Lake City, UT

& Spring 2013 Organizational Consulting Intern

Restructuring the sales force by creating an onboarding system, a structured inter view hiring guide and continual

training programs to select, improve and retain sales talent.

Increased client signup by 50% through recruiting and managing university inte rnship program (at no cost).

2009-2010 MISSIONARY TRAINING CENTER (MTC) Provo, UT

Technology Training Supervisor

Assisted supervisory team to create, implement and manage recruiting and on -boarding assessments.

OTHER EXPERIENCE

2013-2014 BRIGHAM YOUNG UNIVRSITY Teaching Assistant, Organizational Behavior Provo, UT

Summer 2013 INTEL CORPORATION Great Place to Work (GPTW) HR Graduate Intern Hillsboro, OR

Spring 2013 AGRESERVES, INC (ARI) Team Lead - Compensation Comparison Analyst Intern Salt Lake City, UT

2011-2012 CLOCK FOUR, INC. Web Design Quality Assurance (QA) Analyst Draper, UT

Spring 2011 BRIGHAM YOUNG UNIVRSITY Teaching Assistant, General Psychology Provo, UT

2007-2010 MISSIONARY TRAINING CENTER (MTC) Technology Trainer and Technical Writer Provo, UT

PERSONAL

Proficient in large Applicant Tracking Systems (Hirebridge/Hireselect) and smaller ATS systems (ApplicantPro)

Proficient in Microsoft Office (Including SharePoint), Windows and Mac OSX computer & mobile, and JIRA

Fluent in spoken French, proficient in business and written French

Black Belt First Dan in Tae Kwon Do

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