Administrative Assistant

RENEE CHAVIS

**** ********* ******, *********, ** 21244 • 443-***-**** •******.*****@*****.***

OBJECTIVE: To obtain an administrative position in which I can utilize my current skills and to meet the challenges of the position and help the organization reach its goals.

SKILLS: Microsoft Word Type 75 wpm Interpersonal Skills Medical Terminology

EXPERIENCE:

Front Desk Receptionist: 11/16/2009- 08/22/2014

The Law Offices of Resnick, 3655-A Old Court Road Suite1, Pikesville MD 21208

• Answered phones and transfered calls to the proper paralegal

• Wrote reports for clients in automobile accidents

• Provided customer service for clients who wanted to see their lawyer for a new automobile accident, drop off paperwork, PIP/lost wage and check pickups

• Faxed documents to Medical Clinics & PIP information

• Wrote letters/typed labels for packages to go out to the adjusters or clients

• Organized packages and filed when finished

• Wrote receipts for police report drop offs

• Made copies of documents for customers and co-workers

• Received and distributed mail

• Faxed PIP information to Medical Centers concerning the client

• Has helped to Train New Employees

• Completed PIP Apps

Administrative Assistant: 9/2008 – 9/2009

Neighborhood Revitalization, 10 N. Calvert Street Ste. 444, Baltimore MD 21202

• Directed guests and telephone inquires. Provided general information and materials in response to inquires.

• Prepared expense accounts.

• Assisted in the preparation of trainings, meetings and conferences.

• Received and distributed mail.

• Developed documents from rough drafts, standard formats, maintain correspondence/files.

• Tracked state vehicle usage and ensure that all necessary contents are in the lock box.

• Submitted monthly mileage log to FFMS.

• Faxed timesheets for NR staff.

RECEPTIONIST: 1/2008 – 9/2008

Department of Social Services, 910 Frederick Road, Baltimore, MD 21228

• Greeted clients and guests and assisted them as required.

• Received and directed telephone calls.

• Initiated receipts for clients who delivered documentation that had been requested.

• Filed and organized client documentation and other correspondence.

• Duplicated correspondence and faxed documentation as required.

OFFICE CLERK: 5/2006-3/2007

Elite Marketing, 2601 N. Rolling Road, Baltimore, MD 21244

• Answered multiline telephone.

• Greeted customers.

• Assisted customers with complaints to ensure customer satisfaction.

• Maintained office organization.

• Pre-screened job applicants and scheduled interviews for qualified candidates.

MEDICAL ADMINISTRATOR: 11/2004-8/2005

Doctor’s Help, 16 S. Calvert Street, Baltimore, MD 21202

• Scheduled appointments for individuals who were interested in the program.

• Provided customers with program information.

• Created, filed, copied, and faxed documents.

• Collected payments and maintained a payment log.

• Completed customer follow-up as required.

• Prepared rooms for meetings/classes.

• Managed office organization.

• Responsible for checking the office’s voicemail and forwarded messages to appropriate personnel.

CERTIFIED NURSING ASSISTANT (CNA): 3/2003- 1/2004

Genesis Health Care, 613 Hammonds Lane, Baltimore, MD 21225

• Provided patient care services.

• Assisted in bathing elderly patients.

• Took and recorded patient vital signs.

• Assisted patients who were mobile to get in and out of bed and to take walks.

• Changed catheters.

• Provided patients with meals and assisted in feeding when needed.

• Bathed patients.

EDUCATION:

7/2008-8/2008 Community College of Baltimore County, Catonsville, MD

Certificate Career Planning & Development

9/2004-11/2004 Doctor’s Help Training and Work Program, Baltimore, MD

Certificate Medical Administration

3/2003-4/2003 Genesis Health Care, Glen Burnie, MD

Certificate Certified Nursing Assistant

9/2001-3/2002 Lincoln Technical Institute, Columbia, MD

Certificate Help Desk Analyst

EDUCATION:

7/2008-8/2008 Community College of Baltimore County, Catonsville, MD Certificate Career Planning & Development

9/2004-11/2004 Doctor’s Help Training and Work Program, Baltimore, MDCertificate Medical Administration

3/2003-4/2003 Genesis Health Care, Glen Burnie, MD Certificate Certified Nursing Assistant

9/2001-3/2002 Lincoln Technical Institute, Columbia, MDCertificate Help Desk Analyst

REFERENCES:

Shemeka Thames 717-***-**** 0r 717-***-****

(Paralegal)

Bonnie Norfolk 443-***-****

(Office Manager)

Jonathan S. Resnick 443-***-****

(Attorney)

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