Business Systems Analyst

Deena Garcia

Phone: 719-***-**** Email: **********@*******.***

B U S I N E S S S Y S T E M S A N A LY S T

A top-performing business professional credited with 15+ years in combining customer service, systematic

evaluation and analysis of business development to deliver substantial re-implementation and reduced developing

costs in competitive business markets. Awarded strong expertise in technical and process support in department

history, as well as excellent initiative in Service Level Agreements for customer resolution by exceeding the prior

standards. Highly accomplished in problem solving and ability to build and maintain relationships.

AREAS OF EXPERTISE

Technical Writing Oracle SQR-Report Writing

MS Office SQL Developer Lotus Notes

Strategic Planning/Analysis Ultra Edit Service Now (ITSM Program)

User Documentation Specialist WebEx-Webinar Training Data Splice, Versions: 3.0-5.1

Maximo, Version: 4-7.1.1 Configmgr Console Effective Communicator

Access Interpersonal Skills Visio

KEY SKILLS ASSESSMENT

Business Systems Analyst – Develop and implement strategic and tactical improvement of functionality, resulting in

process improvements to aggressively develop projects and businesses.

Strategic Business Partner – Committed to company leadership and customer service through troubleshooting, the

exchange of knowledge, experience, and training to optimize strategies and analysis.

PROFESSIONAL EXPERIENCE

Colorado Springs Utilities, Colorado Springs, CO

Business Systems Analyst (1996 – Present)

Maximo: Enterprise asset management system that captures equipment history, scheduling, preventative maintenance, work

orders, labor and expense tracking, procurement, and data.

Develop test plans, enhancements and reports of improvement for business processes and data management.

Conduct training sessions, author testing, and flow chart documentation.

Create reports for capturing regulatory compliance data for the Northern American Electric Reliability Corporation

(NERC).

Troubleshoot applications and facilitate customer requests, system degradation, analysis, and system and processing

training.

Create, edit and publish information articles for business processes and system functionality.

Complete quarterly and annual audits in accordance to department requirements.

Meets with businesses to develop business requirements for application design, functionality and technical

specifications for system changes.

Data Splice: Configurable mobile technology solution.

Analyze and develop business processes based on customer needs.

Created and maintain multiple mobile technology solutions.

Lead project team meetings with management, consultants, and stakeholders.

Create functional, technical, and reliable data.

Verify data integrity.

Deena Garcia Resume, Page 2

Coordinate third party vendor, management, users and development teams for accuracy of application, data and

timeliness of project delivery.

EDUCATION & TRAINING

Relevant coursework, Business, University of Phoenix and Pikes Peak Community College

Attended Colorado Mini MUGW Conference

Contact this candidate