Active Directory Manager

Robert Carr B.Sc, CCNA, MCSE

Sr Infrastructure Specialist

Getting the most out of your technology is my job

Mississauga, ON, L5A 2T8

* ******.*.****@*****.*** 647-***-****

QUALIFICATIONS SUMMARY

. 10+ years working with large IT infrastructure installations involving

hundreds of servers and thousands of desktops

. 10+ years designing, planning, and implementing major IT projects

. 10+ years experience working with Windows Server, UNIX (Linux, Solaris,

Mac OS X) and Networking technologies.

. 5+ years working as Backup and SAN storage specialist.

. 5+ years working with VMware technologies including hardware setup,

software installation, and administration.

. Job responsibilities have including server deployment, solution design,

team lead, and project delivery involving enterprise class storage,

backup, and virtualization technologies in a large LAN/WAN environments

(100s-1000s of servers).

. Financial Industry Experience

. Managed budgets and projects of an international scope and potentially

worldwide application.

. Plan and participate in Disaster Recovery (DR) and Business Recovery

Planning (BRP) exercises.

. Highly skilled and effective at explaining complex IT issues to non-

technical managers and staff.

TECHNICAL QUALIFICATIONS

Operating Systems: MCSE Certified. Windows Server 2008 R2 (5) and

Windows Server 2003 (9)),

Windows (XP (9), 7(4)), Mac OS X (9), Linux RedHat 5 (3), UNIX BSD 4.3

(5)

Major Server Apps: Active Directory (9), DNS (10+), DHCP (10+), WINS(5),

Exchange (2007 (3), 2003 (7), 5.5 (5))

DFSR (3), McAfee ePolicy Orchestrator (5), Terminal Server 2003(4), MS

SMS 2.0 (5), Antigen (5)

for Exchange, IIS 6.0 (.5), SQL Server 2005 (.5), WSUS (.5), AVG 8.5

(.5)

SAN Storage & Backup: Backup: Symantec Netbackup (7.5(2), 7.1 (3), 6.5 (4),

PureDisk Deduplication (1),

BackupExec (2012/4 (2), 12.5 (3)), Symantec OpsCenter(3), NetBackup

Operations Manager(1),

IBM Tivoli Storage Manager 6.5 (1), EMC Unisphere & Navisphere (2)

SAN Storage: EMC Clariion (AX4-5, CX4-120, 240, 480, 960) & VNX

5300/5700 storage arrays,

EMC Recover Point, EMC Celerra, Brocade 48000, 7600 fibre optic switch,

Quantum i6000

(LTO-5), IBM TS-3200 (LTO-5), StorageTek L180 (LTO-2), Dell i6000 (LTO-

3) tape robots

VMWare: VMware 4.1 & 5.0 (Utilizing VCenter, VSphere and VMotion

techologies)

Server Hardware: Servers: IBM, Dell, HP Proliant, Apple. Laptop/Deskop:

Lenovo, Toshiba, HP, Dell

and Apple

Networking: CCNA Certified. TCP/IP (15+), Ethernet (15+), Nortel Bix

Block (15), Cisco & MS VPNs (4)

Cisco integrated services router (850, 871) (2), switches (5700,

3500XL) (5)

3Com Gigaswitch (2), St. Bernard iPrism firewall (.5)

Scripting: VBScript (7), Windows command script (7), Powershell, Classic

ASP, CSS, (x)HTML (.6), PERL,

bash shell script (5)

Other Software: MS Office 2000-2007 (Outlook, Word, Excel, and

PowerPoint), ARS Remedy, IBM Maximo

PROFESSIONAL EXPERIENCE

vLab

Nov 2014-Present

Senior Infrastructure Specialist

. Design and build multiple ESXi (5.1) clusters using IBM hardware, ESX

setup scripts, setup Auto-Deploy, setup vCenter and VMware Update

Manager installations.

. Design and build multiple Windows 2003 Server VMs in an AD environment

for upcoming Windows 2008 2012 Active Directory migration project

. Design storage infrastructure by setting up Lenovo iSCSI and NAS

storage. Design networking solution and implement with Cisco switches

(create VLANs, LAGs), routers, and firewalls.

IBM

Jan 2013-Nov 2014

Senior Infrastructure Analyst for Enterprise Backup

. Account Focal (Team Lead) for two accounts (Equifax and Algoma Central

Corporation), support on a third (ScotiaBank). Customer facing role on

Backup and Recovery issues. Manage Solaris 10-based NetBackup 6.5.6 for

200 servers. Solution implementer and backup designer using Backup Exec

2014 to backup and recover Windows 2008 R2 servers on VMWare 5.0

infrastructure. TSM admin in 4000+ server environment.

. Participate in Disaster Recovery (DR) and Business Continuity Planning

(BCP) exercises for Equifax and Algoma Central.

. Manage both Quantum i6000 and IBM TS3200 tape libraries with LTO-4 and

LTO-5 tape drives.

. Utilizing various tools including vbScript, NetBackup Operations Manager

6.5.6, and Excel, reduce reporting time for TSM backup reports for

ScotiaBank from 4 hours to 1. Improve accuracy of BackupExec reports

beyond the built-in ability of the product using scripting (vbScript &

PowerShell).

. Implement tape-level encryption and key management with NetBackup 6.5.6

for client under-going PCI implementation.

. Design a NetBackup 7.5 replacement solution using Symantec 5230

appliances.

. Overseas Transition Backup and Recovery team lead. Assist in the

transition of customer account to overseas support team. Provide account

oversight, training, shadowing, knowledge transfer, and certification

for the overseas team.

Toronto Star

Jan 2010-Dec 2012

Senior Infrastructure Analyst (Backup and Storage)

. Project Lead: Complete 2 million dollar project to upgrade NetBackup

6.5.5 to version 7 to expand backup services to entire critical

infrastructure (400 physical servers, 100+ VMs, 3 Data Centres, 3 SANs).

Responsibilities include designing a backup solution that met PCI

standards for the Star's server infrastructure. Tasks include building

both physical (Windows 2008 R2 on Dell R710) and virtual servers (using

VMWare Virtual Centre 4.0 with ESX 3.5) while documenting builds. Tasks

also include rack and stack of servers, SAN / LAN cabling, SAN

management, OS installation, building of clusters, tuning, and security

hardening of all servers. Other tasks include report creating using

Symantec OpsCentre and customizing scripts to generate work tickets

automatically for failed backup jobs.

. Work daily managing Enterprise-grade SAN storage hardware including EMC

Clariion AX4-5, CX-4 (120, 240, 480, 960) and VNX 5300 Storage Arrays

using Navisphere and Unisphere, StorageTek L180, Dell/Quantum LTO-2, 3, 5

tape libraries, and EMC's Virtual Tape Library (VTL). Also manage various

Brocade fibre switches including Brocade 48000 Silkworm Director. Duties

included HBA install into servers, EMC software install, connect fibre to

fabric, zone servers and arrays together, create RAID groups, and assign

LUNs. Additionally monitor the health and performance of the arrays.

Would also plan how to best use storage in terms of both space and

performance. Additional duties also include management of EMC Celerra NAS

and RecoverPoint SAN replication.

. Using vbscript create scripts to: 1) automate the collection of backup

data in adherence to C198 narratives (reduce task time from 4 hours to15

minutes), 2) monitor and automatically correct issues with StorageTek

robots, 3) monitor Windows DFSR links between servers (a highly critical

task in determining the health of DFSR links, a task which previous tools

failed to accomplish or did so inaccurately), 4) automatically generate

work orders for failed backup jobs.

. Collect and analyse backup statistics using Symantec OpsCenter, compute

trends to determine present and future resource needs. Prepare tapes for

offsite storage and recovery to and from offsite facility.

. Setup and maintain Distributed File and Replication (DFSR) links between

Windows 2003 servers.

Toronto Airport Christian Fellowship (not-for-profit, faith-based

organization) May 2009-Jan 2010

IT Consultant

. Built and tuned Windows XP for max performance; created automated XP

installer disk for quick install of multiple clients

. Created software installer packages using Orca, ORK, IEAK, CMD, and

vbscript script files; deployed packages with Active Directory and Group

Policy. Use WSUS to keep Windows 2003 servers up to date.

. Administrate VMware 4.1. Create, Manage, and delete Virtual Machines as

required. Manage storage.

. Configured St. Bernard iPrism firewall; configured anti-virus software on

clients using AVG Console 8.5

. Windows 2003 Server Cluster with Terminal Server 2003 and MS SQL Server

2005: Duties include creating accounts, Group Policies, using perfmon to

monitor and tune performance; setup web sites using IIS 6.0

. Create vbscript scripts to automate software inventory, hardware

inventory, and remotely manage XP workstations. Using Classic ASP,

(x)HTML, and CSS create web-based admin tools to distribute software.

This tool saved organization from potentially large cost to implement

Microsoft System Centre

. Manage recovery and backup using Symantec BackupExec 10.

. Mentor team of 3 desktop and server support staff; providing guidance and

technical assistance to support team.

Department of Foreign Affairs & International Trade Canada (DFAIT)

1999-Sept 2008

Senior Systems Administrator

Managed the local administration, operation and maintenance of DFAIT's

global WAN at their offices overseas; provided general user support,

technical support and problem resolution to users; identified user training

needs; researched, resolved and documented problems or issues related to

the WAN/LAN infrastructure; analyzed, assisted in and made recommendations

to HQ about detailed local planning and implementation; kept abreast of

technology developments.

. Team Leader: Hire and annually assess up to 2 desktop and support staff.

Supervise, train, motivate, and evaluate the work of the IT team with the

goal of creating an effective and efficient problem-solving unit.

. Manage annual budget. While staying within given budget, analyze current

needs to ensure office receives top-quality equipment (PCs, printers,

servers, scanners, routers, switches, software, etc) for

hardware/software improvement.

. Used VBScripts to automate admin tasks such as detecting dead user

accounts in Active Directory, adjusted network speed on LAN PCs, event

log checking, checked for out-of-date virus software, looked for rouge

USB devices. Invited as speaker to regional conference in 2007 to speak

on VBScript as a method for fast, low-cost Windows administration. CIO

and other senior managers in attendance. Selected scripts adopted

Enterprise wide.

. Use SMS (now called System Center Configuration Manager) to deploy

packages

. Provided MS Office (Outlook, Word, Excel, PowerPoint) support along with

desk-side coaching and training.

. Evaluated, purchased, setup Cisco 871 and 851 routers along with 3Com

giga-switches. Setup VLANs for administration, private access, public

access, and video conferencing. Established zone-based and non-zone based

firewalls to ensure departmental security guidelines are met on keeping

intruders out and limiting access of VLANs to one another. Monitored

Cisco 5700 and 3500XL switches for errors to ensure LAN running at peak

efficiency.

. Researched and evaluated software to create security badges (IDFlow) to

control access to Canadian Diplomatic complex in Seoul. Created badge

design, and badge database. Trained security officer on how to use

system. Badge designs and software now being considered for others sites.

. First administrator outside of HQ to fully plan and implement Windows

2000 Terminal Server serving Microsoft Office to over 50 clients.

Project was identified as an innovative solution to the problem of

introducing local language support in a strictly English/French Windows

NT environment.

. Extensive experience using Veritas Netbackup 4.3 for backup and recovery

with HP and Compaq SDLT 5030 tape drives. Checked backup logs daily

correcting issues as required. Called on for assistance from other global

team members to help with backup problems at other sites.

. Setup Polycom VSX7000 video conferencing system. Configured routers and

firewalls for NAT, H323, and H461.

. One of the first administrators in our organization to test, document and

deploy NT clients using disk imaging via Drive Image. Tested, removed

bugs so technique could be used organization-wide saving thousands of

hours in support time.

. Created installer scripts using Windows CMD, vbscript, and reg script

files. Used ORCA and IEAK to create packages helping to save valuable

time setting up PCs ensuring installs are consistent. Used SMS to deploy

packages AD wide.

. Tracked problems and maintained inventory in Remedy ARS. Took proactive

approach to problem management by identifying potential issues and

implementing plans to repair software/hardware installation before major

outages occurred.

. Hardware maintenance of all hardware including servers, PCs, printers,

routers, and switches.

EDUCATION / CERTIFICATION / AWARDS

B.Sc. Computer Science and Mathematics, University of Toronto, 1989

Certificate of Korean Language Fluency, Yonsei University, Korea

Certification, CCNA - March 2008, MCSE Server 2003 - April 2009, ITIL

Training - 2006

Awards: Long Time Service Award for Continued Outstanding Service

(Government of Canada)

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