Human Resources Sr. Manager/Director

JENNIFER HERNANDEZ, PHR

! **** Bleriot Ave, Los Angeles, CA 90045 213-***-**** *********************@*****.***

D I R E C TO R OF HUMAN RESOURCES

Seasoned Human Resources Professional with progressive and broad experience partnering with managers to counsel staff to

reach company goals. Known for ability to problem solve technical HR issues and streamline HR functions resulting in more

efficient systems and processes. Excels at finding talent that are technical sound and fit company culture.

! AREAS EXPERTISE

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OF

Recruiting Management Legal Compliance & Policy HR System Upgrades

Benefit Program Management Coaching & Training Employee Relations & Culture

ADP Software Performance & Comp Management On-Boarding

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! PROFESSIONAL EXPERIENCE

OVERSEE.NET 2011-2014

DIRECTOR O F H UMAN R ESOURCES

Responsible for all aspects of Human Resources including Coaching managers, Recruitment, Immigration, Benefits, HR

Compliance, Leave of Absence (LOA) Process, HR Policy Development, Performance Appraisal and Compensation Planning,

Employee Relations and Company Culture. Supervised up to 3 employees directly for Recruitment, HR Generalist and HR

administrative functions.

! Implement Applicant Tracking System (ATS) Jobvite to streamline recruitment process including resume

management, interview scheduling, feedback, requisition process and hosted company career page.

Streamline recruiting process with weekly Stand Ups, as well as hosted Tech MeetUps to increase awareness of

company in the engineering community.

Introduce EVerify (online I9 process) to increase applicant pool with visa candidates.

Review HR policies and brought company into compliance on leave policies, I9 process, 5500 filings and sexual

harassment training.

Negotiate and organize benefits program changes while enhancing offerings to employees for increased employee

and retention/recruitment.

Utilize online benefit enrollment and paperless paychecks to improve efficiency for HR and payroll.

Create new performance appraisal system to organize feedback and increase productivity.

Oversee employee activity committee to promote employee engagement and team bonding to enhance work culture

(events included food events, health/wellness events, and game competitions).

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ROLL GLOBAL, LLC (TELEFLORA, SUTERRA, FIRE STATION AGENCY) 2005 – 2011

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HUMAN RESOURCES MANAGER 2009 - 2011

Responsible for 300+ employees across 3 companies Teleflora, Suterra, and Fire Station Agency. Managed Employee

Relations and Performance Review and Comp process, Coached managers on handling performance issues, Handled Benefits,

HR Budget, HR Systems, LOA, Immigration, and Corporate Reporting. Supervised up to 3 employees directly and 4 off-site

HR generalists on Benefits, ADP Systems and Policy Interpretation.

! Streamlined Teleflora HR Budget, resulting in $50K cost savings in $800K budget.

Established HR function for Suterra, conducted audit of processes and made recommendations for changes, trained

local staff on new policies/procedures increasing legal compliance as well as management consistency and employee

understanding of policies/procedures.

Negotiated severance packages and conducted companywide layoffs, including for individual position eliminations

for Teleflora, Suterra and Fire Station Agency employees increasing company efficiencies.

Conducted investigations regarding employee complaints and Sexual Harassment claims resulting in increased

employee productivity and better work environment.

Improved benefits programs for Suterra and Teleflora. Conducted annual open enrollment meeting to help increase

employee satisfaction with benefit plans.

Managed Focus Group project for Teleflora and Fire Station Agency based on feedback from Best Company Survey

results to improve company policies and practices. Resulted in actionable items to improve morale and

communication issues.

Streamlined payroll and HR systems (ADP, Performance Management Systems) at corporate level resulting in greater

corporate efficiencies.

Troubleshoot ADP system and Benefit issues, resolving compliance issues.

Chairperson for 8 member Employee Activity Committee for holiday seasonal events, including Holiday Party.

Event was in budget and resulted in boosting employee morale.

Established reception training book and guidelines resulting in improved reception performance based on specific

requirements of private owner.

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EMPLOYMENT MANAGER – TELEFLORA, LLC 2005 – 2009

Responsible for recruiting strategy for Teleflora’s 3 locations. Worked with 2 local recruiters to source candidates for 20+

positions (creative, consumer and online marketing, outside sales, finance/accounting, logistics, product purchasing and

development) at the corporate office under tight deadlines. Managed recruiting agency relationships, negotiated annual

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contracts for agencies, postings, and applicant tracking systems.

Implemented Applicant Tracking System (ATS) Taleo and streamlined requisitions approval process with online

approval system, improving applicant and requisition approval process.

Created job postings for the first time on Teleflora’s website, later hosted by applicant tracking system resulting in

greater visibility and increased applicant volume on website.

Managed recruiting budget for Teleflora meeting strict budget guidelines.

Negotiated annual job posting packages under tight budget constraints.

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MARSH INC 1995 - 2004

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REGIONAL COLLEGE RECRUITING MANAGER/AVP 2002 - 2004

Managed Regional College Recruitment Program for competitive insurance brokerage training program for 12 offices in the

Western Region. Hired approximately 40-60 Risk Analysts during intensive 3 month recruiting season that included building

and training teams for 4-5 on campus events at 8 schools.

! Managed and conducted competitive Super Interview days utilizing group interviews and multiple on-on-one

interviews resulting in high caliber candidates.

Designed Regional Internship Program resulting in 90% acceptance rate.

Initiated and conducted regional new-hire orientation program for national training program to increase new

graduates transition to the workplace.

Developed orientation for coach/supervisors in national training program increasing successful manager

implementation of program.

Nominated for Inroads Business Coordinator of the Year.

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HUMAN RESOURCES MANAGER 2000 - 2002

Managed HR Services for 8 departments with approximately 300 employees. Supervised 3 HR Generalists, managed

performance review, compensation and goal setting process. Oversaw Recruiting, Employee Relations, Benefits,

Performance Management, Training and all other Generalist duties.

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HUMAN RESOURCES GENERALIST 1995 – 1999

Responsible for Recruitment, Benefits, Temporary Placement Agency relationships, Internship Program, and Payroll.

Implemented new-hire benefit orientation meetings, annual benefit open enrollment meetings, health fairs, tax qualified plan

updates (401K) and attendance tracking meetings for 5 offices in Pacific South Region on an annual basis resulting in

increased employee understanding and participation in benefit plans.

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EDUCATION & TRAINING

MA, Organizational Psychology (HR Management); California State University, Los Angeles

BA, Organizational Psychology; University of California, Santa Cruz

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Professional in Human Resources (PHR) recertification. Test passed 6-30-14

CEBS 1 – Group Health Plan Design CEBS 2 – Group Benefits Management CEBS 8 – HR & Compensation Management

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