Techincal / Remote Support Engineer

BHUPENDAR SINGH BIST

London, Ontario, N*H*G*. *****.****@*****.*** (226) 224 – 4336

E D U C AT I O N

• General Arts and Science, Niagara College, Niagara Falls, Ontario 2014 - 2014

• Information Security Management, Fanshawe College, London, Ontario 2013 - 2014

• Bachelor of Science in Business Information Systems, YCMOU, Nashik, India 2007 - 2010

• Diploma in Computer Engineering, MSBTE, Maharashtra, Mumbai, India 1997 - 2001

H I G H L I G H T O F Q U A L I F I C AT I O N S

• Analytical, communication and technical skills, ability to work effectively under pressure to solve problems

• 10 years of experience in desktop management and expertise in corporate IT technologies and

applications and administration

• Completed certificate course in Computer Hardware Maintenance with Internet, Networking and

Multimedia conducted by Government Polytechnic, Mumbai, India

• Completed Microsoft Certification Exam 294 – Planning, Implementing, and Maintaining a Microsoft

Windows Server 2003 Active Directory Infrastructure

• Completed ITIL Foundation Certificate in IT Service Management (V3)

• Passed Diploma in French Studies DELF A1 examination by French Ministry (Alliance Francaise)

TRAINING

• Completed training for Foundation Course for Apple iMac essentials

PROFESSIONAL EXPERIENCE

DESKTOP / TECH / REMOTE SUPPORT ENGINEER 2008 -2013

Capgemini India Private Limited, Mumbai, Maharashtra, India

• Provided remote and on call support to users Onshore and Offshore

• Provide technical engineering support for information systems, computer networks, telecommunications

devices, servers, and desktop computing stations

• Used Remedy and help desk tools

• Troubleshoot, diagnosed all kinds of desktops and laptop issues and repaired Laptops.

• Managed File Servers, managing tape backup and restoration of file Servers

• Handled Antivirus Servers for one of the projects named Visteon

• Developed and maintained desktop operating systems and applications

• Provided support to users via telephone/email, both incoming and outgoing

• Lan Port configuration to different Vlans and troubleshooting network and VPN related issues

• Knowledge of Windows Vista and Windows 7

• SCCM working environment

• Configured Wireless for clients and users in laptop and handheld devices

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• Troubleshooting Safeguard / Sophos HDD Encryption issues

• Responsible for setting up video conferencing calls and projector related calls

• Managed and troubleshooting of LaserJet printers

• Configured and managed BlackBerry devices

• Configured emails accounts on Android based and Ipad devices

• Secure Printing user management.

• Extension Mobility and Dial – in Conferencing assistance

DESKTOP / TECH SUPPORT ENGINEER 2007 - 2008

Opportune Technology India Private Limited, Mumbai, Maharashtra, India

• Responsible for configuring and deploying desktop/laptop computers for new employees

• Experienced in installing and fault finding and troubleshooting hardware and software related issues

BHUPENDAR SINGH BIST

(226) 224 – 4336 *****.****@*****.***

• Ability to install critical software’s such as Operating systems, LAN etc

• Performed routine maintenance on all types of computer equipment and printers

• Imaging of computer systems for corporate users

DESKTOP HARDWARE & NETWORK LAN SUPPORT ENGINEER 2003- 2005

Universal Computers, Mumbai, Maharashtra, India

• Managed Internet cafe setup

• Sales of computer parts and equipments

• Annual Maintenance contract of desktop and laptops

ADMINISTRATION DEPARTMENT - DATA ENTRY OPERATOR 2005 -2007

Sodexho Pass India Services Pvt. Ltd. Mumbai, Maharashtra, India

Site: Convergys India Services Pvt. Ltd. Mumbai, Maharashtra, India

• Prepared MIS and updated monthly management report

• Monitored and maintained master tracker for consumption under various heads on a daily basis i.e.

consumption of tea, coffee, food, stationary, photocopy, printing, building security attendance, water

bottles, electricity meter reading, DG set reading

• Managed transport for entire staff on 24 x 7 bases. Prepared transport roster, looked after scheduled pick

up and drop off to ensure that all employees were on time

• Finance process, tracked and analyzed all expenses incurred by the Facility Department

• Mailroom Management: Monitored and analyzed of all incoming and outgoing mail

• Inventory Management: Updated floor wise inventory details of entire facility

VOLUNTEER EXPERIENCE

IT TECHNICIAN (Microcad Computer Corporation, London, Ontario, Canada) MAY –JUNE 2014

• Volunteered at Microcad Computer Corporation at London, Ontario as IT technical engineer

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• Worked with Niacon group for data migration from Windows XP to Windows 7 SEPT - 2014

FOL AMBASSADOR (FANSHAWEONLINE) (Fanshawe College, London, Ontario, Canada) JAN 2014

• Volunteered for Fanshawe College (Canada) as a brand FanshaweOnline ambassador for

FanshaweOnline, an online website tool for daily access to Fanshawe courses and events

SCOUTS VOLUNTEER (Lokmanya Tilak High School, Mumbai, Maharashtra, India) APR 1994 – JUNE 1997

• Completed and Passed the Bharat Scouts and Guide examination with second division and also

volunteered for providing food to underprivileged individuals at a village camp by Scouts Association

A WA R D S

Capgemini India Private Limited, Mumbai, Maharashtra, India 2008 - 2013

• Received IT Project Star Award thrice for outstanding achievement and performance in the field of IT from

the Head of department of IT (VP) and HR (VP) at Capgemini India Pvt. Ltd

• Sports Leader in School, College and Vice Captain in Cricket team in organization

HOBBIES

Playing Sports: Cricket, Table Tennis

Learning new technology, blogging, web browsing

Event Management and social volunteer work

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