Manager Management

SAMUEL F. DEBNAM

IRVING, TX – 214-***-**** – ********@*****.***

Professional Objective: Provide leadership in developing and implementing efficient business

operational processes and solutions to increase productivity and efficiency

Professional Strengths: Business Operations Labor Management

Labor Management Software Solutions Process Reengineering

Policy and Procedure Development Change Management

Project Rollout Planning / Implementation Engineered Labor Standards

Performance Management Shrink / Loss Prevention

PROFESSIONAL EXPERIENCE:

PwC, Dallas, TX (4/09 - Present)

Advisory Experienced Manager / Technology and Operations Consulting

Led multiple client assessments of current workforce management (time and scheduling)

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environment ultimately leading to business case of process and savings opportunities

Assisted AT&T with rollout and support of Kronos Workforce Scheduling in 2400 locations

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Assisted AT&T with customized labor scheduling enhancement to support added store traffic

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related to major product launch

Led AT&T through design and implementation of Kronos Workforce Analytics

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Led AT&T through time and attendance upgrade of Kronos v5.1 to v6.0

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Led multiple time and motion assessment studies/pilots with focus on implementing

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transactional based labor forecasting

Managed offshore product development efforts for a custom application capable of

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scheduling employee training based on annual training plan

Murphy Ranch Consulting, Whittier, CA (1/05 - 2/09)

Manager / Retail IT and Operations Consulting

Led the development and implementation of Workbrain’s Labor Forecasting Scheduling

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Optimization (LFSO) solution with retail clients

Assisted with development and implementation of Workbrain’s Time and Attendance

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solution with retail clients

Managed project timeline, client communication, update meetings, project documentation,

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client dedicated resources, related expenses from project start-to-finish

Completed discovery and documentation of clients labor management business requirements

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Maintained issues log and managed issue resolution between client and software vendor

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Developed software test strategies and scripts and managed UAT testing

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Created training materials and provided client with options for training rollout planning

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Conducted pilot store rollout training and knowledge transfer for rollout completion

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Developed time clock based solution to eliminate employees ability to qualify for the

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California meal break penalty resulting in an annual savings of $1M

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Capgemini Consulting, Irving, TX (2/03 - 1/05)

Senior Consultant / Retail Operations Consulting

Led the development and implementation of client-tailored industry best practices focused on

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increasing operational efficiency, reducing labor, and increasing sales

Managed 16 client dedicated resources during project kick-off through rollout

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Developed MOST engineered labor standards of the implemented processes

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Decreased regional retailers labor cost by an average of 6%

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Reduced regional retailers out of stocks an average of 8% or 179 out of stock units per store

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Developed and implemented program compliance auditing process

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Trained client audit staff on compliance auditing process

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Arthur Andersen / Senn-Delaney / Hitachi Consulting, Dallas, TX (9/97 - 2/03)

Manager / Retail Operations Consulting

Led 7 national and 5 regional retailers in developing and implementing operational efficiency

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programs

Managed implementation of packaged programs which produced average annual labor cost

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savings of $2M -4M and increased employee productivity from 10 - 55%

Kasmir Associates, Inc., Houston, TX and Seattle, WA (5/93 - 9/97)

Territory / Sales Account Manager

Account manager to department stores, national franchises and individual business owners

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Developed new accounts while promoting extensive product line and custom products

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Awarded “Salesman of the Year” for new products marketing for 1995

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Winn-Dixie Stores, Inc., Dallas, TX (3/82 - 12/92)

Store Management / Store Operations

Industry career spanning store/department management and various operational positions

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Self-financed 100% of college education during employment

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EDUCATION: The University of Texas at Arlington, Arlington, Texas

Bachelor of Business Administration, Marketing, 1992

SOFTWARE: Kronos, Infor/Workbrain, Red Prairie, Maynard Operational Sequencing

Technique (MOST), Computer Assisted Ordering (CAO), and Microsoft

Office Suite

CLIENTS: A&P, AT&T, Baker’s Supermarkets, Build-A-Bear Workshops, CDW,

City of Toronto, FedEx Office, Hecla Mining, Kroger, Marsh

Supermarkets, Meijer, Michaels, Minyard Food Stores, NBCUniversal,

Nordstrom, Pacific Gas & Electric, Sensormatic, Stage Stores, Whole

Foods Market, Wild Oats Markets, 7-Eleven

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