Customer Service Training
Resume:
Norman Gene Miller
Columbia, TN 38401
********@****.***
Objective
I am seeking a career in the field of Customer Service/Collections.
Qualifications
I consider myself a profitable asset to my future employer. I have
developed people skills through both special training and during
previous employment. I have received extensive training in the
Collection and Customer Service fields. I also received training in
the FDCPA laws. I did receive Employee of the Month three times while
at Metris Companies. I received various awards and prizes for top
collector, most calls, less time on the phone, etc.
Education
09/96-05/97 & 09/98-05/99 Ministerial Training, Rhema Bible Training
Center, Broken Arrow, OK
09/85 - 05/88 High School, SpiritLife Christian Academy,
Madison, AL
Experience
09/12-present Kroger Companies Nashville, TN
I collect on past due grocery vendors by phone and email. I
complete various reports including pulling vendor invoices.
06/03-07/12 Collector, Ford Motor Credit Franklin, TN
I collected on past due automobile loans while providing
superior customer service in a call center environment. I use
various skip tracing software to locate customers and/or
vehicles. I use computer software daily. I received various
training courses along the lines of collection and skip tracing
techniques. I exceeded my department goals month over month. I
used problem solving skills, phone etiquette
10/02-01/03 Collector, ASF (Accountemps)
Highlands Ranch, CO
I collected on past due medical/hospital bills, fitness clubs,
martial arts and various commercial accounts in a call center
environment. I called customers to request balance in full
first per company guidelines. Then set satisfactory payment
arrangements with customers. Researched misapplied payments.
10/00-10/02 Collector, Medco Cullman
AL
I collected on past due medical (doctor and hospital) bills. I
contacted insurance companies to verify coverage and to request
filing of insurance where necessary. I explained various billing
questions to the customer. I pulled AR reports as required.
Researched misapplied payments, called insurance to request the
insurance be filled with correct diagnosis codes, I pulled aging
reports and misapplied payment reports.
05/99-10/00 Collector, Powertel Cellular Company
Birmingham, AL
I collected on past due cellular phone accounts in a call center
environment. I set up payment arrangements for customers.
Customers called in regarding suspended cellular service. I
processed payments from customers. I resumed service according
to guidelines. I answered various questions for customers.
Calls were both inbound and outbound to collect on accounts.
03/97-04/99 Collector, Metris Companies Tulsa,
OK
I collected on credit card accounts in a call center
environment. I received calls by auto dialer. I answered
customer's questions concerning their account. I did some skip
tracing. I set up satisfactory payment arrangements. I started
in thirty day and was promoted to one hundred twenty day
accounts prior to leaving company. I processed payments to
customers account per request to satisfy past due accounts. I
released credit holds once account satisfactory.
Contact this candidate