Customer Service Management

OBJECTIVE: To obtain a position where I can utilize my management skills and experience being an

asset to a forward thinking progressive company.

Experience

July 2013 Present SHP Management Newark NJ

Resident Service Coordinator

Manage and administer all facility services conducted on site and 4 affiliated properties.

Consultant and plan vendor services for new facilities and acquired portfolios.

Administer and review state regulations compliance policies and procedures for housing programs and

services.

Manage, plan, and improve various Community Center projects.

Serve as a liaison between SHP Management and New Jersey Board of Education.

Train office personnel and peer educators to perform functions supporting after school projects.

Analyze and review budgets for community after school programs with executives.

September 2011– 2014 Rutgers University

Newark, NJ

Habilitation Counselor

Analyzed and reviewed CMRSS program request by responding to incoming calls.

Maintained comprehensive knowledge of eligibility admission criteria.

Obtained crisis assessment information in accordance with CMRSS programs.

Provided counseling in the community including, but not limited to families, homes,

schools, group homes, foster homes, and shelters.

Referred patients for medication evaluation.

Managed provisions for crisis stabilization services for up to 8 weeks.

May 2010 June 2011 Putnam Care Rehabilitation Center

Hurricane, WV

Licensed Social Worker

Initial Patient Assessment upon admission, quarterly and change of condition for social

service needs.

Developed and maintained care plans for patients.

Participated in assigned action team interdisciplinary meetings.

Assisted residents and family apply for Medicaid.

In service with nursing staff.

Performed and overseer for investigation for abuse and neglect.

Reviewed and created care plans.

Manager on duty for assigned weekends.

EDUCATION

West Virginia State University, Institute, WV 2009

BA, concentration in Social Work

Graduated in December 2009 GPA 3.1

Keller School of Management, Current

Masters in Human Resource Management

SKILLS

Microsoft Excel, Word, PowerPoint. Experience in sales consulting, screenings, customer service, billing

and coding.

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