Customer Consultant

Kamal Moukarzel

** **** ******, *****, ** L*B *M*

905-***-**** or cell# 905-***-****

Email: *****.*********@*********.**

Objective: Seeking a Sales position that will utilize my technology skills

Overview of Qualifications

. Senior Consultant with over 20 years of technical and practical

experience

. Excellent communicator, listener, and troubleshooter, with expert

written and

verbal fluency in English and French

Extensive experience and knowledge of Microsoft Office products

Interest and extensive knowledge of home theatre systems

Strong customer support skills with a proven record of customer

satisfaction

Self starter with excellent problem solving skills

. Dynamic, self motivated and perseverant, a team player who appreciates

working in a team environment

Computer Knowledge

Operating Systems: Dos, Windows

Software Knowledge: Microsoft Suite Word, Excel, PowerPoint,

Access

Relevant Skills & Experience

. Worked at I.T Consulting firm for different clients, responsible for

development, tests and implementation of new systems and modifications

of existing systems

. Liaised with end user to determine system needs, developed, tested,

made modifications and delivered system

. Listened to customer requests and created the best solution for

customer satisfaction

. Continuous learning of new technology

. Customer telephone orders sub system, customer order inquiry build,

quick order build

. Call Center / Customer special orders, order taking, prioritization

and turnaround

. Worked closely with the users to define the immediate and future

system needs

Work Experience

Senior Consultant, Groupe Conseil PRI Inc 2011~June 2013

Senior Consultant, T.D Insurances (Consulting) 2010~2011

Senior Consultant, RF Business Advantage Inc. (Consulting) 2007~2010

Senior Consultant, Progisia Informatique Inc. (Consulting) 2004~2006

Senior Consultant, Rona Cashway Building Centre 1997~2004

Senior Consultant, Baush & Lomb July 1996~December 1996

Senior Programmer Analyst, Q-Inter 1994~1996

IT Consulting Firm for Various Large Clients

Education

CEC Diploma, Computer Systems, HERZING Institute, Montreal, Quebec

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