just an opportunity
Resume:
Gary E. Townsend
Objective
To obtain a challenging position where my customer service skills and experience can be
used to benefit the company in a fast pace environment and where hard work and
dependability will lead to career advancement.
Experience
July 2013 May 2014 NCB Collection Agency Jacksonville, FL
Account Representative II
Duties
To cure delinquent credit card accounts using both inbound and outbound calling systems to gain
contact with account holders and using different negotiation tactics to resolve the delinquencies.
Also assisting customer with current accounts and business needs also contracted by the company.
June 2008- June 2013
NCO Financial Systems Virginia Beach, VA
Account Specialist II
Duties
To cure delinquent accounts by using different negotiation tactics and tools provided by both the
company and also previous experience while still assisting with customer service needs and
inquiries while maintaining high regard for both the company and the customer to come to a mutual
agreement on outstanding debts.
January 2006-March 2008
Athlete’s Foot Virginia Beach, VA
Customer Sales Associate
Duties
Assist customer in their daily selection of different apparel in the store while up holding a
professional environment which creates an appealing customer experience while attending different
inventory duties throughout the day to day operation of the store.
June 2004 -August 2005
Rick’s Landscaping Company Virginia Beach, VA
Landscaping and Outdoor Specialist
Duties
To assist with the outdoor beautification process and lawn care maintenance of residential and
commercial properties during peak and non-peak seasons of the year.
March 2003-May 2004
Alice Mae’s Soul Food Norfolk, VA
Sanitary Engineer
Duties
To help facilitate and expedite food service by providing sanitary assistance to the wait staff and
also management of the restaurant while still maintaining a professional appearance and providing
an impeccable customer service experience.
E ducation
September 2000- June
2004 Salem High School Virginia Beach, VA
Advanced Diploma
Graduated with 3.2 GPA
Highlight of Qualifications
High level of customer service & collections
Expert in Window PC applications
Committed team player in supporting company objectives
Ability to Multi task
Detail oriented
Self-efficient
Active Listener
References
References are available on request.
5063 Johnson Creek Dr, Jacksonville, Florida 32218
**************@*****.***
Contact this candidate