Customer Service Technician

Derrick L. Harrington

**** ********** ** • Oxon Hill, MD 20745 • 202-***-**** 301-***-**** • ***************@*****.***

Professional Profile

A highly skilled, talented and qualified professional, with solid and diverse experience in the installation, operation, repair and maintenance of Cable, Computer and Telephone systems. Highly reliable with profound technical knowledge, diagnostics, troubleshooting, problem analysis and problem-solving skills adept at engaging requirements while designing solutions based on strong technical expertise and experience. Accountable and detail oriented professional with the ability to be productive and focused in pressure filled situations and effectively complete complex assignments within tight deadlines. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Cable, Computer & Telephone Technician • Repair & Maintenance • Testing & Troubleshooting • Safety Regulation Compliance •Problem Resolution •Customer Service • Equipment maintenance •Cable Installation • Relationship Building

Professional Experience

Comcast Cable October 2007 - Present

Cable, Computer and Telephone Technician (Level 3)

Performed multi-product installations, reconnections and additional outlets for residential and residential like products. Installed and removed set-top box and eMTA’s. Inspected existing bond/ground to ensure compliance with Company and National Electrical Code (NEC) requirements and created new ground as required to protect employees, consumers and equipment from electrical shock or damage. Reviewed and interpreted general system layout from blueprints, repaired and reported system signal leakages and installed and operated/maintained all necessary equipment and tools.

• Provided up to date information on available services to new and existing consumers to increase growth and consumer retention.

Direct TV 9/2006 - 10/2007

Cable Technician

Installed cable in private residences and performed troubleshoot as needed. Terminated and tested new cabling. Developed project plan including required materials, delivery schedules, completion schedules, manpower requirements and tool/equipment lists.

• Provided comprehensive and satisfactory services to clients at all times.

Lowe’s Home Improvement 4/2006 - 9/2006

Flooring Specialist

Identified appropriate flooring materials needed for use by professional contractors or private consumers. Planned and carried out sales efforts to actively network and produce relationships with residential builders and remodelers, architects and interior designers.

• Utilized techniques such as product knowledge, relationship building and presentations to build a customer base.

Circuit City 3/2004 - 3/2006

Computer Salesman

Educated and assisted consumers on products available to purchase for home, business or school needs. Recognized the needs of the consumer and provided detailed information to the consumer about the technical specifications of the computer hardware and software offered by the company.

• Ensured quality of service by developing a thorough and detailed knowledge of technical specifications and other features.

Education

OSHA 30 and Dry Wall and Framing, 1/2004

Latin American Training Program, District of Columbia

Contact this candidate