Customer Service Manager
Resume:
MARGARET CARBONE
*** **** ***. *** ** Bordentown NJ 08050 C: 732-***-**** ****************@*****.***
PROFESSIONAL SUMMARY
High-energy, versatile Manager focused on team building and productive development. Driven to surpass
company goals while thriving in deadline-driven environments. Successful in building and motivating
dynamic teams. Create an environment in which staff members feel comfortable voicing questions and
concerns, as well as contributing new ideas that drive company growth.
SKILLS
Inventory control Motivator
Team Building
Customer-oriented
Organize and
Talented multi-task Plan
Delegation
Flexible thinker
Results-oriented
Process improvement
l
Strategic planning
l
Time management
l
WORK HISTORY
General Manager, 01/2008 to 05/2014
Wawa – Barnegat, NJ
l Planned and conducted staff trainings
l Managed 25 employees
l Placed product orders
l Drove financial results by ensuring product sales
l Accountability and documentation
l Safety culture
l Proven ability to motivate and develop team
l Process execution
l Scheduling
l Payroll
l Evaluations
l Accounting and reports
l Customer Service
l Vendor check in
l Cycle counts, Spoilage and shrink
l Held Meetings
Manager, 05/1991 to 12/2007
PeaPack Gladstone Bank – Gladstone, NJ
l Managed 15 Associates
l Customer Service
l Hired and develop
l Staff Scheduling
l Open and Closed accounts
l Open and Closed Branch
EDUCATION
Certificate: Public Speaking, 2013
Dale Carnegie - New Jersey
County Collage of Morris – 2001-2003
Associates Degree in Business
Community Involvement –
Down Syndrome Organization
Autism Awareness
Community Beach Cleanup
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