Engineer Service

K. MATHIKUMAR

*-**, ****** ******,

Mudhaliyar Kottai, Sholavandan,

Mob: 904**-*****

Madurai -625214 E-

mail:**********@*****.***

PROFESSIONAL SUMMARY

* ***. * ***** ** experience as a Customer support Engineer, familiar with

Windows Desktop Engineer. WIN XP, WIN7,WIN 8 Installation and

configurations. Having a good exposure to Multi Domain Operating Systems,

Hardware.

EXPERIENCE

Operating Windows 8 Single, Windows 7, Windows XP.

systems

Hardware Laptop, Think client, desktop,HP printers

EDUCATION

2011 - 2012 Tamilnadu Polytechnic Collage, Madurai.

Certificate Diploma In Automotive Engineering - 85 %

2005 - 2007 Govt, Hr. Sec. School, Samayanallur, Madurai, Tamilnadu

12TH STD - 90%

2004 - 2005 Pamban Swamigal high school, Thirupparankundram,Madurai -5

10th STD -83.5%

WORK EXPERIENCE

Organization Vectra computer solution

Period 2012 December to till date.

Project IBM AUTHORISED SERVICE CENTRE

Designation CUSTOMER SUPPORT ENGINEER

Organization E plus plus computer solution

Period 2012 January to December.

Project DATA COMP INSURANCE SOFT PROVIDER

Designation Service Engineer & Call Management Engineer for Tamil

Nadu

Project Handling

. Configured and Maintained Windows XP & WIN 7, WIN 8

. Configuring E-mail accounts, IP addresses, Web Browser

. Installation/configuration, Local area network Configuration and

software Configuration

. Installing and Configuring Network Printer

. Installing and managing virus protection through ESCAN Antivirus,

. Installing & Troubleshooting Laptops, desktop

. Configuring & Troubleshooting Mail Client software's (Outlook, MS-

Outlook )

. Configuring & Troubleshooting Network products ( Switches, HUB)

. Implementation of Local Group polices like CD Burning, Share Folders,

Registry access, User restrictions, setting up Common Desktop

wallpapers and Screen savers.

. Hardware Vendor Coordination for hardware related calls.

As a Customer Engineer My day-to-day responsibilities include:

. Installing and configuring all type of PC's and peripherals.

. Installing and configuring all type of networking resources.

. Providing on-time support for both hardware and software.

. Configuring Printer for Win XP, Win 7, WIN 8.

. Involving in PM (Preventive Maintenance) calls of critical customers.

. Installing and Updating Antivirus software's like ESCAN.

. Troubleshooting the virus problems.

. Calls and Annual Maintenance Contract Maintenance.

. Taking customer complaints and troubleshoot the same on site.

. Creating the workgroup in windows network for sharing the resources

. Maintenance of Hp laser jet printers

Certificates

1. AWSP - RDD08 Lenovo Desktop Systems Hardware Service Training

2. AWSP - RTD08 Lenovo Notebook Systems Hardware Service Training

3. AWSP - RTT08 ThinkPad Tablet Systems Hardware Service Training

4. Field Service - Lenovo Think Desktop Authorization Training

5. Field Service - Lenovo Think Notebook Authorization Training

and in recognition thereof is awarded this certificate on

Friday, Jul 26,2013

PERSONAL

. Strong customer handling skills

. Flexible to work in different shifts

. Highly service oriented and a self-starter, with motivation

. Good communication, interpersonal, learning and organizing skills

PERSONAL DETAILS

Date of birth : 01-06-1989

Nationality : Indian

Religion : Hindu

Marital Status : Unmarried

Blood Group : A1B+

Languages known : English, Tamil

E-mail : **********@*****.***.

DECLARATION

I hereby declare that the information furnished above is true to the best

of my knowledge.

Place: Madurai Yours faithfully

Date:

(K. MATHI KUMAR)

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