Customer Service Office Staff

JOANN D.FELECIERTA

***-* ******* **., *****, MANILA

094********

***************@*****.***

Objective:

To seek for the best opportunity that will surely cater to my personal and professional growth, to

work in accordance to the company’s rules and standards in order to provide quality service and great

satisfaction to its clientele and to meet its mission, vision and goals.

Skills:

Computer literate

Flexible

Hardworking

Responsible

Proficient in English and Filipino Language

Passion for gaining experience and improving skills essential for personal and

professional growth

Excellent time management skills

Education:

Bachelor of Science in Business Administration

Major in Management

Universidad de Manila

2007-2012

Trainings:

Phil. Span Asia Carriers Corp. Bureau of Internal Revenue

Pier 12, Tondo Manila Intramuros, Manila

Intern Intern

December 6, 2011- February 6, 2012

Work Experience:

Company Name:

Golden Arches Development Corp.

Isetann Recto (Service crew)

February 5 2011- May 2013

DSWD NCR (Pantawid Pamilyang Pilipino Program)

389 San Rafael Street corner Legarda Street, Sampaloc, Manila

Encoder (job order)

September 20, 2012- November 20, 2012

Philippine Postal Corporation

Liwasan Bonifacio, 1000 Manila

Office Clerk (Contract of Service)

May 20, 2013- November 10, 2014

Duties and responsibilities:

Receive and review Certificate of Mailings (COM’s) from Makati CPO, & BMSO

Validation and posting of PCA transactions e.g. discount computation, metered reading and mail

volume on COM’s

Prepare Billing Statement of Makati CPO, BMSO PCA Accountholders;

Compared Billed Amount as against Makati CPO & BMSO Report;

Sort and Maintain files of sent out Billings;

Answer inquiry made by PCA clients with regards to billings;

In charge in the preparation/printing of transmittal of sent our billings;

Perform other duties as may be required by immediate supervisors.

Expert Global Solutions

Second Floor Mezza Residences Aurora Boulevard

Quezon City, Philippines

Customer Service Representative

November 21, 2014- Present

References:

Mr. Celso Samson Ms. Joecellette Tablate Ms. MArifi Nebran

Liaison Officer PCA unit – Head Chief Office Staff

Pier 8 Tondo Manila Philippine Postal Corporation Thomson Reuters, Mckinley Hill.

092******** 091******** 091********

I hereby certify that the above information is true and correct to the best of my knowledge and

belief.

Joann D. Felecierta

Applicant

Contact this candidate