Customer Service Assistant

Yadee Fields

*** ****** ****** *******, ** ***** 214-***-**** *********@*******.***

SUMMARY OF QUALIFICATIONS

Licensed Certified Nursing Assistant

Certificate of Completion Nursing Assistant Training Program

CPR and First Aid Certified

Detail Oriented, Diligent, Quick Study

Excellent Leadership Ability, Self Motivated, Team Player

Customer Service Training

Conflict Resolution Skills

Type 35 wpm

Expert in Microsoft word. Excel, PowerPoint

EDUCATION

Davis Applied Technology College Kaysville, UT September 2014

Certified Nursing Assistant Training Program

• Taking and recording vital signs

• Lifts, Positions, and Transfers

• OSHA and Infection Control

• Proper use of personal protective equipment

• Patient care including A.D.L.

• Medical Terminology certified

• Feeding Assisting

• Fall prevention

• Clinical experience

Clearfield Job Corps Center Clearfield, UT September 2014

Vocational Certificate - Health Occupations Technology

Navarro College Corsicana, TX Jan-Dec. 2011

Basic Education

Rowlett High School Rowlett, TX June 2010

High School Diploma

EXPERIENCE

Raising Canes Plano,Tx November 2014

Crew Member

* Greet customers

* Take future pick up order

* Customer service

Temp Agency

Call Center Representative January 2014-June2014 Dallas Tx

* Answer phone inbound phone calls

* Assist customer

Assurant Dallas, Tx July 2014-September 2014

Data entry Clerk

* Organizing files and collecting data to be entered into the computer

* Analyzing data for errors

* Update records for customers and employees on daily basis

* Scan documents into document management systems data base

Manor Care Ogden, UT September 2014

Clinical Intern, 40 hours of clinical experience

• Assisted residents with A.D.L.

• Recorded and communicated observations to supervisor

Walmart Plano, TX September 2013

Cashier

• Customer service

• Greet Customers

• Provide information about items

• Ability to process information effectively

Home Depot Plano, TX September 2013

Cashier

• Customer service

• Excellent communication skills

• Strong team player

• High attention to detail

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