Sales Customer Service

B R

INOD IJAL

**** ********* **, **** *, GREENSBORO, NC 27409

Home 336-***-****, Cell 857-***-**** **********@*****.***

www.linkedin.com/in/binodrijal

SUMMARY

Dynamic, detail-oriented Sales professional with expertise in preparing quotations, negotiation, follow ups and

driving sales. Great success in developing long-term client relationship, satisfying customers and identifying

new leads. Strong ability in conducting market research, executing financial analysis and sales analysis to

project future profitability, forecast revenue and expenditure. Key strengths include strong leadership, highly

analytical, problem-solver, great interpersonal skill, communication skill, organization skill and presentation

skill. A motivated team player with full commitment for sales growth and organization goal. Extensive

experience on executing daily business functions, processing sales order, purchase order, inventory

management and arranging shipment. An avid traveller and multilingual in Nepalese and Hindi.

PROFESSIONAL EXPERIENCE

2006 – 2014

GEOCOMP CORPORATION, Acton, MA

Manufactures state-of-the-art fully automated soil testing equipment and wireless data acquisition for the

geotechnical and construction communities.

Sales Engineer

Profitability and Sales Revenue

Identified new leads and retained repeat customers. Established target market and effectively

communicated with customers about product features, benefits and value proposition to drive sales.

Successfully increased sales revenue from $1.2M in 2007 to $2.5M in 2014 and achieved 100% yearly

sales budget. Quotations rapidly escalated from $8.22M to $20.56M in 6 years.

Performed pricing and performance analysis; maintained product knowledge and competition pricing

strategy. Analysis led to success on determining competitive pricing for all sales and facility-based

product lines.

Identified segments, leads; follow up and negotiation. As a result, outstanding quarterly sales with an

average of 40% of total yearly sales were achieved for 7 years.

Performed financial analysis and developed financial forecasting model. Established appropriate

profitability, anticipated cost and projected revenue. Subsequently adjusted model to market economic

situation; restructured competitive prices for domestic, international direct, and distributor sales.

Equipment and Customer Service

Performed in-house Calibration, QA/ QC of Fully Automated Testing equipment. Maintained QA and

QC checklist into respective customer account; ensured quality packing of shipments.

Provided prompt and effective customer service, technical support to customers. Assisted customers

with specification questions; updated user manuals. Also recommended customers for specific products

to enhance better performance and value-added proposition.

Provided on-site installation and calibration of equipment.

Strategic Planning and Business Development

Successfully led product division on launching Financial Management Information System (FMIS), ERP

software. System efficiently generates ad hoc financial reports. New software saved significant time to

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execute daily business functions including generating quotations, processing sales orders and purchase

orders, tracking and allocating inventory, updating Bill of Materials (BOM), calculating Cost of Goods

Sold (COGS) and generating invoices.

Led sales team on follow up; sought new business development opportunities with target customers and

negotiated with existing clients, prospective clients, distributors and suppliers. As a result, equipment

sales steadily increased.

Submitted weekly financial, sales and business development report to CEO, President, VP, Accounting,

Production and R&D. Weekly report helped identifying cross-functional team to allocate their resources

and making key strategic decision.

Performed quarterly sales analysis and conducted market research. Analyzed liquidity, asset

management, debt management and profitability ratios. Analysis led to successfully planning future

budget, forecast revenue and expenditures.

Directed invoice processing to Accounting; ensured daily accounting accuracy. Led to success in

maintaining days sales outstanding (DSO) below industry average.

Mentored five new employees so that they quickly became productive.

Followed up with vendors for outstanding purchase order, blanket order and special customize order on

a regular basis. As a result, sufficient inventories were stocked to cover scheduled monthly shipments

and backlogs were minimized.

Export Shipment

Generated commercial and pro forma invoice to international customer to expedite prepayment. As a

result, company received timely payment and delinquencies were minimized.

Reviewed Letter of Credit documents, identified errors and discrepancies, advised clients about

corrections needed. Review helped company to avoid delay payments and delay shipment; saved

significant discrepancies fees.

Administered domestic and international shipment. Reviewed export order and shipping instruction.

Ensured shipping arrangement, tracked shipment and provided shipping status to the clients. As a result,

logistic arrangements were smooth.

EDUCATION

Master in Business Administration, Finance, JOHNSON AND WALES UNIVERSITY, Providence, RI

Bachelor of Science in Civil Engineering, DR. AMBEDKAR INSTITUTE OF TECHNOLOGY, Bangalore, India

TRAINING, CONFERENCES SEMINARS

AND

Attended “Export Shipment and New Regulation” organized by Ocean Air.

Successfully completed a 10-hour Occupational Safety and Health Training (OSHA) Course in

Construction Safety and Health.

Attended workshop at International Trade Seminar on “Letter of Credit and Credit Insurance.”

Attended three-week seminar for “Micro Credit Enterprises Development Institute” held at SOUTHERN

NEW HAMPSHIRE UNIVERSITY.

Completed 3-day course on “Geotechnical Laboratory Testing” presented by Rachid Hankour, PhD and

Allen Marr, PhD, PE, NAE, D.GE, F.ASCE.

Attended “Basic Concepts of Geotechnical Instrumentation” presented by Allen Marr, PhD, PE, NAE,

D.GE, F.ASCE.

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Completed specialized on-the-job training on construction chemicals (admixtures) and concrete

technology under the guidance of Dr. S.K. Manjrekar, President of Maharashtra, India Chapter of

AMERICAN CONCRETE INSTITUTE, Mumbai, India.

TECHNICAL SKILLS

Financial software: MAS200, Deltek FMIS

Proficient in Microsoft Office suite including Word, Excel, Outlook Express, and PowerPoint

Understanding in Hyperion Essbase multidimensional database.

Contact this candidate