Technical Support, networking, VPN, linux admin, active dir. etc.
Resume:
DANIEL M. LEE
Benbrook, Tx *****
Mobile Phone: 817-***-****
E-mail: ******.********@*****.***
WORK EXPERIENCE:
Cox Communications 07/28/14-present
Answer tech support calls in a call center environment for their business class customers;
troubleshoot cable connection up to cable modem. Often times had to walk the customer through
finding which equipment was cox equipment and which was theirs and how to bypass their
equipment to connect directly to cable modem and configure DHCP or Static on their
laptop/desktop. Also troubleshoot their various issues to prove it was not a cox related issue.
National oilwell varco 05/12/14-07/27/14
Temp hand in oilfield inspecting drill pipe, duties included cleaning both ends of piping, visually
inspecting threads for any damage and marking good or bad to be ready for drilling.
Protect America Inc. General Care rep 11/18/13 -3/24/14
Call center environment taking customer calls to troubleshoot defective sensors, main control
panels, verifying signals to central monitoring station and different signals of land line, broadband
and cellular accounts. Sales of additional equipment/sensors etc…
Dirty bills Bar Mar. 2012 – 05/01/14
Bouncer/bar tender on the weekends.
Technical support representative: Oct. 2012 – 11/12/13
Fusion Healthcare Technologies, Dallas, TX 75202
Provided on site and remote technical support for customers using dental and medical specific
software such as eagle soft, and all peripherals as well as other types of equipment. Personally
responsible for setting up and configuring remote FTP Linux server and setup windows server to
transfer customer data for remote backups, and local external HDD backups. I supported windows
xp through windows 8 as well as all MS office suite 2010 and 2012.
Production Supervisor July 2008 – Oct. 2012
Unite Tech, Industrial Blvd., Euless, Texas 76040
Computer/IT Services Production supervisor in remote support of over 500 customers in 13
states. I managed 4 full time employees with daily remote support of customer base, providing
support for company specific software as well as windows/Linux server and workstation
environments. In charge of delegating service ticket issues through level 1, 2, 3, and escalation
up to level 4. I handled ordering all equipment for stock including computers, monitors, routers,
phones, phone systems, and other parts as needed. Some of my daily duties include configuring
and setting up workstation/server of windows xp, 7 pro, and Centos5 Linux, configure routers with
static IP and basic NAT firewall rules, setup Internet with static IP, special case customers with
dual Internet setup. VPN including ipsec, and pptp, web content filtering. Supported customers
with hosted email via webmail and various email clients including windows mail and the MS office
suite 2003 through 2012. I’m familiar with setup of users via active directory and permission
control in the server 2008 platform. Provide first class technical support of face to face support for
C-level or VIP clients with any and all issues from VPN connectivity to multi location offices, phone
support, build personal pc’s, virus removal, internet support, printer/scanner peripheral support,
and software support of proprietary company software.
Inventory Manager/support tech lead April 2006 - July 2008
Unite Wireless, Weatherford, TX
Computer/IT Services-Provided desktop technical support for residential and business customers,
occasionally went on site to fix business customer’s Internet connection issues. Daily duties
included shipping and receiving of all equipment. Configuring daily installs for sub contractor
including wireless equipment such as Motorola canopy, proxim, tranzeo, sky pilot, and Mikrotik. I
performed extensive troubleshooting and testing of generic wireless routersl. I have one year
experience in installing equipment at customer’s physical location and one year experience in
daily on site service repair.
Contract Labor/Computer Technician May 2005 - August 2005
Dublin ISD, 420 North Camden, Dublin, TX 76446
Setup new computers in various school buildings, configured the workstations using the Norton
ghost utility, repaired and re-configured laptops, and other devices for the district.
Student Worker/ ComputerTechnician August 2004 - January 2005
Tarleton State University Stephenville, TX 76401
Responsible for the repair and maintenance of teacher’s computers including troubleshoot any
network connectivity problems, and repair any periphals that malfunction.
Computer Technician March 2004 - August 2004
Our-Town Internet Service Provider, Stephenville, TX
Responsibilities included repair of customer computers- specializing in virus/spyware removal,
installation of wireless internet, and remote customer tech support.
volunteer work September 2003 - May 2004
Stephenville ISD Stephenville, TX finished work orders for Stephenville Highschool during my
class period and during my teacher aid period. Repaired all teachers computer problems,
troubleshoot the network, fix any peripherals, and install any new programs they might need.
EDUCATION
Weatherford Junior. College, Weatherford, TX January 2005 - December 2008
Some college coursework completed, General Studies.
Tarleton State University, Stephenville, TX August 2004 - January 2005
Some college coursework completed, computer & information systems
Stephenville High School august 2000-june2004
High school diploma
SKILLS
Troubleshoot Expert
pc technician Expert
Router Configuration Expert
Linux administration Intermediate
Windows server intermediate
REFERENCES
Professional:
Damien Monk
Director of Operations
Unite Tech
Georgia Butler
?
Personal:
Steven Curtis
Warehouse Supervisor, Kelley lawn and irrigation
Jenna Murray
Tarleton State University
Chase Paris
Weatherford Aerospace
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