Customer Service Maintenance

ANDRE MORGAN

**** ******* *******

Lynchburg, Virginia 24504

434-***-**** (Cell)

PROFESSIONAL OBJECTIVE:

To secure a position within a growth-oriented organization that offers opportunities for utilization

of my existing skills and career enhancement through ongoing training and exposure to a

challenging environment.

PROFESSIONAL EXPERIENCE:

Tri-Tech Laboratories: 2008- present

Responsible for the mechanical repair and maintenance of production related machinery.

Perform preventative maintenance measures for, modify and relocate existing in-plant

equipment. Support multiple product lines and resolve complex mechanical breakdowns.

Achieve service objectives through the proper set up and maintenance of processing machinery.

Ensure accurate repair and maintenance of production equipment in an effort to meet customer

standards and provide quality customer service. Verify product quality to ensure customer

satisfaction. Maintain current understanding of products, service techniques, systems, regulations

and operations standards.

Sentry Equipment & Erectors: 2004 - 2008

Responsible for the mechanical installation, repair, maintenance and evaluation of conveyer and

associated processing machinery. Provide day-to-day mechanical support for machinery after

installation. Perform preventative maintenance measures for, modify and relocate existing in-

plant equipment. Support multiple product lines and resolve complex mechanical breakdowns.

Achieve service objectives through the proper set up and maintenance of processing machinery.

Read blueprints to ensure accurate installation and repair in an effort to meet customer standards

and provide quality customer service. Verify product quality to ensure customer satisfaction.

Maintain current understanding of products, service techniques, systems, regulations and

operations standards.

Van Go Rentals/Billy Craft Honda: 2002 - 2004

Responsible for cleaning / detailing the interior and exterior of customer and dealership vehicles

prior to delivery. Provided quality customer service with attention to detail and accuracy.

TRAINING / ACHIEVEMENTS:

• Trained/proficient in the use of basic power hand tools including machine shop equipment

• Proven success in a team-based environment

• Strong mechanical skills applicable to conveyer and processing machinery

• Machining and welding skills

• Proficient in computer systems including Microsoft Excel, Word and other Office

applications, Lotus Notes

• Excellent written and verbal communication skills

• Highly motivated and dedicated worker with an emphasis on safety and quality

EDUCATION:

Hargrave Military Academy, 2001 Chatham, Virginia

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