Customer Service Data Entry
Resume:
J U L I A N G U E V A R A
************@****.***
OBJECTIVE : Seek a responsible and challenging position within a
Financial Institution with advancement opportunities by
utilizing my leadership skills and work ethic.
SKILLS : * Ten Key
* Data Entry
* Customer Service
* Proof Encoding
* Typing
* Computer (Excel)
* Bilingual/Spanish
EDUCATION: 1993 - 1994 Phoenix, AZ
Maricopa Skill Center
A Division of Gataway Community College
Certificate - Bank Operations
1984 - 1988 Glendale, AZ
Deer Valley High
Diploma- General Studies
EXPERIENCE: 1996 - 2008 WELLS FARGO BANK Tempe, AZ
* Supervise the match and mail/data entry group
* Supervise phone group for quality customer service for
retail/wholesale accounts
* Ensure deadlines are met in fast-paced work environment
* Ensure employees meet quality and quantity standards set by
management
* Work directly with manager for to ensure proper training of new
employees to obtain good quality and quantity
* Experience in Return Items, Hogan, Ras, Axcis, and IRX
* In charge of prepping Return Items to be balanced for data entry
* Balanced Return Item bundles to be keyed by data entry employees
* Maintain calendar records such as vacations, absences, tardiness
to meet Company Guide Lines
2007 - 2008 ACE CASH EXPRESS
* Entered Customer data for payday loans in computer
* Cashed Payday, Government, tax and personal checks daily
* Received payments for bills such as
Phone, gas, water, light and among others
* Sent money out by money gram through computer
2009 - AMAZON.COM
* Worked for Amazon Fulfillment through an agency name Integrity Solutions
* Pick items that customers order online to be shipped out
* Re-bin items that customers order online by state to be shipped out
* Packed items that customers ordered through Amazon.Com to be shipped
Out daily
* Problem solve
* Back up for Process Assistant
REFERENCES : Available upon request
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