Administrative Assistant Customer Service

Jennifer Genao

** ******* ****** *** # * Yonkers, New York 10704

Mobile: 646-***-****

Email: ************@*******.***

EXPERIENCE:

Openlink Financial, INC– New York, New York 04/2012– Present

Administrative Assistant to the Office Manager, Managing Director and the AFS Team

• Responsible for in house heavy calendar, WebEx scheduling and video conferencing cisco management.

• Forecasting and organizing meetings, conference calls, scheduling appointments with clients.

• Making executive and team travel arrangements, including complex international travels.

• Auditing expense vouchers, maintaining contacts, checking expenses of each Managing Director and

monitoring monthly office expenses.

• Liaise with the Human Resources and the IT department to set up new hires with their computer, phone, video

conferencing system and the overall orientation process.

• Numerous administrative duties such as ordering supplies, filing, coping, preparing expenses, and working

one on one with Vendors.

• Receptionist duties such as signing for packages, distribution, input visitors in building engine and

transferring calls as needed.

• Troubleshooting Technology Issues.

• Support the team of Board Members and CEO with webinars preparations and set up.

• Create PowerPoint presentations for special projects as needed for the Managing Directors, CFO and CEO.

Lindenmeyr Book Publishing Papers– New York, New York 04/2006 – 01/2012

Administrative Assistant to the VP and Customer Service Support/Order Entry Specialist

• Responsible for order entry, item specification verification, account updates, filing, and all maintenance of

current information on orders for printing papers merchant.

• Oversight account projects and special meetings.

• Provide phone coverage and answer questions as well as provide feedback on each account.

• Coordinated documents processing for the management team and/or inside sale representative using

Microsoft office: Word, Excel, Lotus Notes and PowerPoint.

• Processed all monthly reports on sales, competitive bids, proposals, expenses, travel, social events and

regional meetings for Vice President, Sales for New York region.

• Distributed information such as faxes, memorandums, newsletters, and meeting agendas.

• Interfaced with consignment coordinators, order entry, and billing distribution on related duties.

• Greet and announce visitors and clients.

• Order any office supplies and facilitate with any office duties.

Human Rights Watch - New York, New York 11/2004 – 06/2005

Jr. HR Associate Human Resources Department

• Responsible for organizing, storing and indexing files for ease of location and file retrieval at office workers’

request.

• Sorted mail and forwarded to respective departments.

• Eliminated outdated or unnecessary materials, discarding them or transferring them to inactive storage

according to file maintenance guidelines and/or legal requirements.

• Contact benefit companies and set up meetings or intervention programs for the employees.

• Performed periodic inspections of materials or files in order to ensure correct placement, legibility, and proper

condition.

EDUCATION:

Monroe College- Bronx, New York 3.8 to 4.0 GPA

Degree: Bachelor’s in Business Management 06/2006

Minor: Finance and Marketing

Degree: Associate’s in Business Administration 12/2003

Jennifer Genao

42 Lindsey Street Apt # 2 Yonkers, New York 10704

Mobile: 646-***-****

Email: ************@*******.***

QUALIFICATIONS: Fluent in Spanish; Microsoft Office Suite 365: Word, Excel, PowerPoint, Photo Shop; JD.

Edwards Order Mgmt/Inventory System; File Maker; EDI; Outlook; SPSS; ERP; Lotus Notes; Webinars; SAS;

Tenrox Financial Systems; Oracle; Relationship with vendors; WebEx Phone System and Video /Audio Conferencing.

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