[pic][pic]

P.O. Box ******

Memphis, TN *****

901-***-****

ATTN: Recruitment Manager and/or Staff,

It appears that my professional qualifications and career interests are

applicable to your current and future needs. Therefore, I am submitting

this letter to express my desire to obtain a Technical Support position

Let me assure you that my previous employers and my tenure

with Operations\Service-Desk as my position as a Lead Computer Operator has

prepared me with the qualifications that are ideally suited for your needs.

My background highlights include:

Associates' degrees in Networking Security Management & (CISSP)

Certification forthcoming. Professional experience in Technical

Support/Computer Room, Escalations Solutions, & End-User Support Job

Duties, experience (Inbound/Outbound) and various Distribution Center Job

Functions.

Strong Skill Set in Microsoft Office Suites with expertise in I-series,

Monitoring, & Coad Loads. Hands-on knowledge and troubleshooting of AS400/

DCMS. Maintaining Network Connectivity, Assisting End-users/printing

reports/waves, assisting helpdesk using remote access, emails, CMD Line, IP

Addresses, Subnet Mask, Default Gateways, Full System Saves on

Test\Production.

I am a highly resourceful businesswoman who can assist with leadership task

as well as assist with managing projects, functions or departments in your

effort to obtain higher productivity, higher profitability, & with

little/no supervision. I take pride in my reputation as a creative problem

solver and am eager to put my skills to work for the benefit of your

department. I have been fortunate as well as focused on maintaining an

exemplary attendance record as well as consistent punctuality. This stems

from a strong work ethic and character that I strive to maintain on a daily

basis. In addition to diversity in skills and experience, I offer genuine

enthusiasm and dedication. For your review and consideration, I have

enclosed my resume with details of my background and previous job

highlights. I look forward to the challenge that this position offers, and

I have the personality and energy to always execute those responsibilities

in a professional manner. Please contact me @ 901-***-****. I appreciate

your time and look forward to your consideration. Thank You.

Respectfully,

Tamika Jones

TAMIKA JONES

P.O. Box 770748 . Memphis, Tennessee 38177

. Mobile: 901-***-****

acon5x@r.postjobfree.com

INFORMATION SECURITY SPECIALIST . OPERATIONS SUPPORT . TECHNICAL SUPPORT

SERVICES

Interests: System Support

Remarkably talented, value-driven professional offering 5 years experience

in customer service, technical, and distribution center operations. Possess

characteristics motivated by challenge and thrives on the opportunity to

lead people and processes. Excellent time management and process

implementation skills especially when faced with time sensitive goals or

objectives. Identify organizational strengths and weaknesses and strive to

make personal adjustments to where my skill set can be utilized most.

Commended throughout career for ability to deliver highly visible work

performance standards.

Education, Technical Proficiencies, Professional Strengths:

Associate's Degree of Information

Technology Southwest TNCC

Team Building and Motivation

Production Policy Development

Assure Product Quality and Employee

Safety Energetic Leader and Team Player

Technology talents include proficient in Microsoft operating systems 98',

2000, NT & XP. Microsoft Office Suites and I-series i595, OS400, Raritan

Consoles (iSeries), IBM Tivoli, TIBCO (Hawk Alert, RT View, Dell Servers

(17, 18 & 1950, 26, 27, 28 & 2950 series, Storage Tek 9310 (Library

Management Unit 9330) Unix (EMC, Teradata),VPN,Fiber Corning Rack, Hardware

Support, Cable Systems & Avaya, Disaster & Recovery, Ethernet, (LAN &

WAN)HMC, HP Open, What's Up Gold Network, strengths). Well versed in the

use of uploading Teklogixs' hand-held radio frequency equipment.

Telecommunications' PBX systems

BUSINESS EXPERIENCE

MICROPORT ORTHOPEDICS, Arlington, TN

02/12-08/14

IT Technician II

. Monitor Data Center, Server Percentiles, Backups, Generators-Cooler

Temperatures, Process & Move Jobs,

Maintain Tape Management

. Give user's access to Secure Folders, Mail Boxes, Fax Boxes, and Email

Accounts

. Perform Systems Checks via Command Line & AS400, Full System Saves,

Month-End\Year-End Processing

. Create, Search, Update, and assign Tickets within WSRS & Service Now

. Create, Update, Turnover & Maintain Documentation for Operations

. Restart Transform, TCCP, RFSMART Servers

. Troubleshoot and Escalate Issues that are received via email, phone,

request, and/or walk-ins.

. Perform Application Support for JD Edwards, Extranet & Intranet

Security, Active Directory, Web Extender,

Transform Content Center, Java, Windows Updates, Team Center, Cognos Power

Play, Cognos Finance

. Perform Software Installation, Per User Request

. Create and Remove User's Profile's via Termination Form Request

Tamika Jones

Page2

ACCREDO HEALTH, Memphis, TN

12/08-07/11

Lead Computer Operator

. Monitor Data Center, Server Percentiles, Backups, Generators, Fire

Panels, Cooler Temperatures

for medications via EBI System, Pac Cad Console for manifest, bounces, &

releases

. Process Jobs, Archive Files, and Post Payments, Maintain Tape

Management

. Perform Systems Checks via Command Line & AS400, Full - System Saves,

Release, Bounce

. Search & Create Tickets in Remedy

. Create, Update, & Send out Turnover & Maintain Documentation

. Perform Inspections in Data Center, Compact databases by

repair/Encryption via CE2000 Version 9.2

. Troubleshoot and Escalate Issues, Alerts, & Alarms

. Monitor Orion Network Connectivity, sitescope for servers, and print

devices - failed connectivity

and /or disk space issues.

. Communicate with remote sites for restores

. Train new operators

HARRAH'S ENTERTAINMENT, Memphis, TN

05/08-12/08

Support Specialist

Monitor Communications for disaster recovery utilizing Vision Solution

Software

Perform daily backups using IBM's Backup Recovery Media Service (BRMS) on

IBM model i595, 840, and 520

Responds to telephone calls for help and ensure that client/user service

requests are handled or escalated in a timely manner

Assisted with Operating Systems upgrades

Perform hardware installations

Provide second-level support for systems including software and hardware

for all platforms

Perform problem determination/isolation and analysis of problem data

Expedites complex problems to the appropriate IT staff or services vendors

Performs intermediate technical tasks on all platforms

Maintain the latest procedures and documentations for all platforms

Participates in department driven projects

Performs all duties in a manner that ensures that the IT department will

meet or exceed the measurable objectives for service level to clients/users

and system availability

Tamika Jones

Page 3

REEBOK INTL., Memphis, TN,

09/06-10/08

Computer Operator III

Responsible for performing computer operations relating to mainframe,

AS400, batch processing, assisting End-users with password resets for

network, AS400, & SAP, monitor/print reports by wave integrity, calibrate

printers, inventory, maintain pc hardware, load software, upload RF

devices, maintain MIS documentation, sign in/out log. Monitor network &

connectivity, perform recovery tasks from disasters or incidents. Assist

facility manager with other projects upon request

NIKE INCORPORATED, Memphis, TN, 2/01-06/05(4 years of service)

Distribution Center Customer Support/ Operative

Since date of hire I've worked diligently in becoming well rounded in many

facets of the Nike's Distribution Center Customer Service, Shipping and

Auditing Infrastructures. Craft corporate vision (Maxim) and brand

leadership on a daily basis to further accelerate future job possibilities

in other areas. Take personal leadership in being a visual mentor for

others to respect, learn and grow by. Work aggressively and safely to make

sure myself as well as my teammates are doing the right things right the

first time; further cutting down on the amount of time needed to re-process

order/audit errors.

DAILY AND PAST JOB OBJECTIVES

Put back Agent - Utilized DCMS to determine and print location re-route

tags for proper replacement to correct area.

Customer Service Rep. Support - Assisted as backup in day to day customer

service duties which included: Maintenance, checking allocation and

availability, and email confirmation for orders in process status.

Cycle Counter/Wave Operator -Inventory apparel by the bay /zone and process

wave by wave integrity.

AMERICAN METAL PRODUCTS, Memphis, TN (04/00-02/01) Customer Service Rep.

DAILY TASK /OBJECTIVES

Assisted customers with various accounts, products, orders, as well as

shipping information. Maintained accounts for accuracy according to

priority and shipping deadline status. Awarded for obtaining and providing

the highest level of quality service to assure customer satisfaction.

Generated reports of productivity for management and faxed and filed

confirmations of shipped orders.

Tamika Jones

Page 4

JACKSON PERSON & ASSOCIATES, Memphis, TN (10/99-08/01) Office Administrator

DAILY TASK/OBJECTIVES

Monitored the front lobby, assisted contractors with appointments, blue

prints, and finalizing payments; orientated new hires with day to day

expectations of the firm as well as trained each new hire for the specific

tasks they were hired for, updated sick & vacation calendars and reports,

assisted payroll with the verification of employee time worked for final

approval, composed collection letters to keep books and records accurate,

answered PBX-based phone system - which entailed taking messages for all

staff, and assisted corporate secretary with maintaining a safe, verified

visitor environment.

FEDERAL EXPRESS, Memphis, TN (04/98-06/00) Customer Solutions Rep/Clerk

DAILY TASK/ OBJECTIVES

Microfilmed reports for future reference, and co-mated needed information

within the company. Re-routed print jobs, created report & query set-up,

maintain employee product database.

WANG'S INTERNATIONAL, Memphis, TN (08/97-03/98) Technical Support

DAILY TASK/ OBJECTIVES

Assisted end-users with password resets, access, reports. Maintain

inventory of paper, ribbon. Performed computer operation, batch processing,

network connectivity, generate queries, set-up printers, pc's, order pc

equipment and work with various venders.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate