Engineer Customer

Location:

Salary:

60000.00

Posted:

March 10, 2015

RAY NOBLES

Professional Summary

My background is with Avaya. I am familiar with installation, maintenance and troubleshooting of Avaya equipment. I am

retiring January. I am moving to the Dallas, Texas area. I would love to work for a company that I can not only continue on

my professional growth track with, but I can share some of the things that I've learned with Avaya the last 19 years, and be a

part of your goal to provide outstanding service to your customers. I successfully completed the CCNA course on February 21, 2014. I

look forward to increasing my Cisco skills thru continued exposure. CCNA certification is my ultimate goal.

S kills

Strong interpersonal, verbal and written skills. Great team player. Eager to learn new technology.

Work History

Customer Systems Engineer

Avaya Communication – Basking Ridge, NJ. 1/1996 to Present

As a Customer Systems Engineer for Avaya my duties include installation, maintenance, and troubleshooting the variousAvaya

telephone systems, voicemail, servers, and media gateways. Additional tasks included:

Install software on Avaya Aura CM servers and media gateways

Update software and firmware loads on the same

Perform preventative maintenance on all Avaya equipment

Travel to customer premises in emergency situations

Work with Avaya Backbone Engineers remotely

*** Additionally; I just want to let you know that I am not an Avaya Backbone engineer

I come with 19 years of Avaya Field Technician experience. I'm a very hard worker, very driven

to resolving the issue that the customer is experiencing. I understand what is required in difficult situations

regarding customer outages. I'm a "customer's" technician focused on resolution.

E ducation

BBA : Management 1985

Prairie View A&M University - Prairie View, TX

Certifications

ACACN Avaya Certified