Manager Operations

Rickondra McCain

**** **** ******* **** 214-***-****

Garland, Texas 75043 ********@*****.***

SUMMARY OF QUALIFICATIONS

Talented manager with the proven ability to combine project and staff management, operations and security expertise in

developing and implementing corporate-wide and long-term strategic and operational solutions utilizing broad-based

competencies in:

Strategic Planning Operations Management Loss Prevention

Business Relationships Quality Assurance Investigations

MS Word, Excel, PowerPoint ProWatch Access System C-Cure Access System

NICE Situator System Siemens Situator System Timekeeping Systems

• Results-oriented leader possessing exceptional verbal, written, interpersonal communication skills.

• Solid record of accomplishment of effectively assessing profit potential of business ventures and steadily

increasing revenues by building solid business relationships.

• Creative problem-solver with demonstrated talent for providing critical insight into future business and security

trends.

• Customer Care Focused - Excellent Customer Retention

PROFESSIONAL EXPERIENCE

ALLIEDBARTON SECURITY SERVICES. – Dallas, Texas2007 – Present

Operations Manager

• Manage Operations for $3.3 million book of business at multiple locations in the DFW area providing staffing,

training, investigations, and security inspections and audits.

• Establish AlliedBarton as a leading service provider, ensuring appropriate staffing and structures to compete in

a highly competitive marketplace.

• Enhanced billing and invoice accuracy, improved timely payment by clients and improved accounts

receivables.

• Conduct site inspections and audits; provide support and development for security staff at all client sites.

• Manage high profile national client special events in local area.

• Assist human resource staff by investigating and reporting workers compensations claims, writing disciplinary

documentations and performance evaluations.

• Interview candidates, submit requisitions and promote AlliedBarton at career fairs.

• Apply effective business management by reducing non-billable overtime, reviewing WinTeam schedules and

reports, and managing schedules.

• Maintain great relations with clients and potential clients on an ongoing basis.

Field Supervisor

• Assist Operations Manager at over 30 client sites in the DFW area with approximately 6000 hpw

• Conduct site inspections and audits; provide support and development for security staff at all client sites

• Client Point of Contact for national accounts providing temporary services in local area

• Staff, schedule, and supervise high profile temporary assignments on short notice

• Apply effective business management by reducing non-billable overtime, reviewing WinTeam schedules and

reports, and managing STO schedules

• Maintain great relations with clients and provide client support as necessary

EDUCATION

ITT Tech, Richardson, TX -Associates,BSBA, 12/2014-Current

AWARDS AND ACCOMPLISHMENTS

Operations Manager selected to manage security operations for annual ASIS conference at the DCC in Dallas

Operations Manager selected to oversee security for Downtown Dallas Austin St. Shelter

Top Performer, Operations Manager 2012

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