Customer Service, Medical Assistant

Jeanette Hernandez

Medical Assistant

*** ****** ******* ***. **** - Delano, CA 93215

********************@*****.*** - 661-***-****

Having a position where I can use my skills and hardworking ability to benefit my employer and be of

service to others.

WORK EXPERIENCE

Temp Medical assistant back office

Alls Well Medical Staffing- Omni Family Health - Shafter, CA - May 2014 to July 2014

Responsibilities

Back office- take patient vitals, ask patient for medical history, triage patient, translate for provider (Spanish),

perform easy task procedure ( exp. Ear irrigation, immunizations, dressing change, blood draws, HGB check,

pregnancy test, strep test, UA test, specimen collection, cultures, send out specimen to appropriate labs.)

Procedure set up (sterile equipment example I&D) EMR Nextgen knowledgeable, faxing, RX refills given to

appropriate physician, procedure scheduling (non-approval need referrals).

Skills Used

Communication skills, organizational skills, learning and fast adapting to new things, punctuality, great

customer/patient service.

Temp Medical Assistant Call Center

Alls Well Medical Staffing -Dignity Health - Bakersfield, CA - August 2013 to October 2013

Responsibilities

Answer phone calls, transfer calls to appropriate personnel, Make appointments, Triage patients over the

phone to be able to assist and schedule patient according to the severity on the condition or situation. Fax

documents following HIPPA regulations as well as Dignity Health policies.

Medical Assistant

McFarland Singh Medical Clinic - McFarland, CA - April 2013 to August 2013

Responsibilities

Knowledgeable in referrals, medical records, and authorizations. Taking vital signs, collecting specimens,

Insturcting patients in healthcare practices. collecting medical history from patients. informing patients

regarding exams and procedures. Preparing exam rooms and equipment, assisting Physicians in procedures.

Certified in providing injections on adults and children.

Medical Assistant Extern

Dr. Gordon M. Mitts MD. (Externship - Bakersfield, CA - November 2012 to December 2012

Extern at Dr. Gordon M. Mitts MD, plastic and reconstructive surgeon)Taking patients' vital signs, Collecting

specimens, Instructing patients in healthcare practices, Taking medical histories from patients, informing

patients about what happens during exams and procedures, Preparing exam rooms and equipment, Assisting

doctors during exams and procedures, Accurate Blood draws. Very good at giving injections: intradermal,

intramuscular, and subcutaneous. Knowledgeable in centrifuging and autoclaving. Make appointments. Well

known with Medisoft, Excel, and Microsoft. Have Very good communicational skill.

Tortilleria Clerk

Vallarta Supermarket - Delano, CA - November 2010 to July 2011

Tortilleria Clerk- Prepare Tortilla from scratch; Grind the corn in a grinder machine; Mix and make the masa

to prepare the tortilla; Manage to handle the oven machine on making the tortilla; Know how to rotate product

properly; Make tortilla chips, churro, and potato chips in fryer machine; Attend customers properly during busy

times and non busy times; Train new employees; Handle the department partially alone and take tortilla orders

in advanced; and always make sure the customer is always thought about first to provide good quality product

as well as good quality customer service.

Casier

Mcdonalds - Delano, CA - July 2008 to August 2009

Responsibilities

Cashier – Receive payment by cash, credit card, or automatic debits, issue receipts, refunds, credits or change

due to customers; count money in cash drawers at the beginning of shifts to ensure amounts are correct and

there is adequate change; greet customers; maintain clean and orderly checkout, restrooms, kitchen and drive

thru areas; maintain sanitation, health and safety standards in work area; Provide excellent customer service;

Train new employs on rules, regulations, and policies of restaurant.

Field worker

Cooper Labor - Delano, CA - November 2007 to July 2008

Agriculture – Picking fruits by hand; Perform crop production duties such as cultivating; measure, weigh, and

count products and materials; Tipping, de-leafing, and cleaning fruit; Clean containers, materials, supplies, or

work areas, using cleaning solution; Boxing product and ensuring quality care.

child care provider assistant

Andrade Family Child Care - Delano, CA - January 2004 to January 2007

Responsibilities

Child Care Assistant- Make sure children are safe; diaper change and feeding schedule; Plan, prepare and

serve nutritious meals; Maintain facilities clean and safe; demonstrate strong time management skills; Remain

adaptable to new assignments; Work effectively with children, with no supervision; Provide creative activities

for children; Work in a fast paced stressful environment..

EDUCATION

Diploma in Medical Assistant

UEI College - Bakersfield, CA

Diploma in General Education

Delano Adult School - Delano, CA

SKILLS

Accurate Blood Draw, vital signs, patient/provider communication, medical records, procedure and diagnosis

coding, Medical EKG operator, Nextgen EMR., venipuncture specimen collection.

CERTIFICATIONS

Venipuncture Certification

Accurate Blood Draws

BLS CPR

August 2012 to August 2014

CSC WPM Typing Certificare

Test to type at a speed of 46 WPM.

ADDITIONAL INFORMATION

SKILLS AND ABILITIES

Great with Injections

Collecting Vitals

Patient Education

Can operate ECG machine

Accurate in venipunctures

Well with Medisoft

Excel

Microsoft

Typing

Quality Control

Cashier

Money handling

Creative Activity

Public Relations

Time Management

Can operate Autoclave

Can operate centrifuge

Work well with Children

Health care CPR Certified

Good Organizational skills

Good Communication skills

Contact this candidate