Customer Service Active Directory

CHRISTOPHER LORENZONI

*** ******** ******* ****, ******, GA 30115

Cell: 770-***-**** EMAIL: *********@*****.***

SKILLS: •

• Mac OSX Lion, Mountain Lion, Maverick, Symantec Ghost

•

Yosemite Cisco VPN Client

•

• Windows XP Pro, Vista, 7, 8, 8.1 Cisco AnyConnect

•

• MS Office 2003, 2007, 2010, 2013, Office Adobe Creative Cloud Products

•

365 Printer / Scanner Support

•

• Active Directory Server 2003, 2008, 2012 VMware ESXi, vSphere 5.5

•

• Desktop Support Microsoft IIS

•

• Exchange Console 2003, 2010, Office 365 Office 365 Exchange Portal

•

• iPhone, Android, iPad, Apple TV Administration

• Servers 2003, 2008, 2012 Polycom Video Conferencing

•

• Symantec Endpoint Protection and

Antivirus

EDUCATION:

ITT Technical Institute, Duluth, GA

Associate Degree in Information Technology Computer Network Systems – 2006

EXPERIENCE:

Jasper Technology, Alpharetta, GA – October 2014 Current

IT Support Specialist / Junior Systems Administrator

• Setup employees in the AD and also in Exchange 2010 Exchange Console

• Support Windows 7, 8, 8.1 and Mac OSX Lion, Mountain Lion and Maverick laptops, HP and Dell

monitors, and HP and Dell laptop and desktop computers

• Support local and network HP printer/ copier / scanners

• Configure mobile devices like iPads, iPhones, and Droids

• Support MS Office 2010 – 2013 and Office 365

• Support employees, and executives, in our Georgia and California offices and around the globe.

Brown Bag Marketing – August 2014 – October 2014

IT Support Specialist / Junior Systems Administrator

• Setup employees in the AD and also in Office 365 Administrative Exchange Portal

• Supported Windows XP, 7, 8, 8.1 and Mac OSX Lion, Mountain Lion and Maverick laptops, monitors,

and computers

• Supported local and network HP printer/ copier / scanners

• Configured mobile devices like iPads, iPhones, and Droids

• Supported MS Office 2010 – 2013 and Office 365

• Supported employees, executives, and company owner in our Buckhead office

• Configured DEV Site Setups, DNS and Amazon AWS

• Used Manage Engine Ticketing System

• Worked with VMware ESXi, and vSphere 5.5

• Supported and Patched Server 2003, 2008R2 and 2012

Greystone Technology, Denver, CO – March 2014 – August 2014

Technical Engineer /Junior Systems Administrator

• Supported small and medium sized companies in all parts of their IT infrastructure from desktop

support, remote supported, network / server setups and monitoring of backup solutions

• Worked daily with Active Directory in Server 2012 to setup, create, and edit users, computers and

groups, modify Group Policy, and edit Exchange 2010 accounts

• Performed desktop duties like software and driver installs, computer builds, new user computer

setups, and network connectivity issues for clients such as City of Centennial, SK&T, Amusemints,

Urban Villages while also supporting City Council members, “C Level” employees and the Mayor of

Centennial, CO

• Used ticket and resource programs such as Connectwise and Continuum

• Supported MS Office 2007 2013

• Supported Dell, HP, Xerox, Ricoh local and network printer/ copier / scanners for ink replacement,

scan to email, driver installation, paper jams, and vendor service and supply requests

• Configured mobile devices (iPads, iPhones, Droids, Dell Venues)

Jackson Spalding, Atlanta, GA November 2010 – March 2014

Systems Administrator / IT Support Specialist

• Setup employees in the AD and also in Office 365 Administrative Exchange Portal

• Supported Windows XP, 7, 8 and Mac OSX Lion, Mountain Lion and Maverick laptops, monitors, and

computers

• Supported local and network HP, Xerox and Ricoh printer/ copier / scanners

• Configured mobile devices like iPads, iPhones, Droids, and Blackberries along with Sprint Hotspots

• Configured, setup, and supported Polycom Video Conferencing and conference room audio / visual

components

• Lead MS Office 2007 to 2013 migration

• Supported MS Office 2007 2013

• Supported employees, executives, and company owners in our Atlanta, Athens and Dallas TX office

• Performed management duties dealing with vendors, purchasing and project management

• Lead the project implementing a new Sprint VOIP phone system

• Dell and Mac work environment

Skills: Adobe Creative Cloud, Office 365, Mobile Devices, Mac OSX / Windows OS

Heery International, Atlanta, GA July 2005 – October 2010

Corporate Computer Support Analyst II

• Provided desktop support for Microsoft Office software suites, printers, Dell desktops, Dell monitors,

Dell laptops, and various Smart Phones and PDA’s at Heery’s corporate office in Atlanta

• Worked with Active Directory to reset passwords, assign permissions, and create and edit users and

computers

• Used Proxy Master Software for remote desktop troubleshooting, Microsoft Remote Desktop

Connection, and also used Numara Track It Help Desk Software

• Troubleshot other software such as Cisco VPN Client software and Monitoring tools, and also

managed, installed, monitored, and updated Symantec Antivirus Enterprise Version and Endpoint

Protection

• Re imaged and created images for Laptops and Desktops using Symantec Ghost Server and

Microsoft Sysprep

• Also dealt daily with Dell for purchasing, repairing, ordering computer hardware, and scheduling

service while using their premier support

• Led the XP to Windows 7 Migration in Raleigh and Denver offices

Adelphia Communications, Canton, GA September 1999 July 2005

Broadband Technical Support

• Provided technical assistance for various email, browser, newsgroup, and web publishing software

programs

• Troubleshot and resolved issues with Windows XP, Windows 9x, Windows NT, Windows 2000, and

MAC operating systems at residential and commercial client locations

• Provided PC, MS Office and Printer support for over 50 inside office personnel

PC / Service Technician III

• Supported and installed broadband cable modems and coaxial lines to customer’s homes and

computers, installed network cards, hooked up personal networks connected with hubs and routers

for the cable modem. Checked cable signal and made adjustments for signal levels

• Call center environment, answered and resolved over 40 calls per day regarding various computer

and Digital cable television and HDTV issues, such as outages and customer concerns

MILITARY SERVICE:

US Navy (1991 1995)

Electronics Warfare Technician Third Class Honorably discharged January 95, Held Secret Clearance.

Received National Defense Service Medal

Hobbies and Interest:

Playing guitar, Mountain Biking, Audio/video mixing, hanging out with my family, and college football.

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